Banking Customer Experience Specialist

TD Bank Group; Markham; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Bank Group in Markham, Ontario is hiring a Customer Experience Associate to process transactions, identify customer needs, and promote banking solutions. The role emphasizes accuracy, compliance with TD policies, and delivering a positive customer experience on a fast-paced retail banking floor.

You will handle deposits, withdrawals, bill payments, and inquiries, while supporting team goals and maintaining a courteous, professional demeanor with clients.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Skills

Administrative skills

Customer communication

Initiative & multi-tasking

MS Office (Word, Excel, Outlook)

Attention to detail

Education

Undergraduate degree or equivalent

Tools

MS Office

Internet

Job description

TD Bank Group in Markham, Ontario is hiring a Customer Experience Associate to process transactions, identify customer needs, and promote banking solutions. The role emphasizes accuracy, compliance with TD policies, and delivering a positive customer experience on a fast-paced retail banking floor.

You will handle deposits, withdrawals, bill payments, and inquiries, while supporting team goals and maintaining a courteous, professional demeanor with clients.