Banking Customer Experience Specialist

TD Bank Group; Brantford; On-site; CAD 30,000 - 38,000; Full time

Job summary

TD Canada Trust in Brantford, Ontario, is seeking a friendly Customer Service Representative to process transactions, advise on banking solutions, and deliver a positive customer experience in a fast-paced branch setting.

You will handle deposits, withdrawals, bill payments, and basic account queries while promoting TD products. A high school diploma and 1+ years of relevant experience are preferred, along with MS Office skills and strong communication in a calm, courteous manner.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures and TD's guidance
• Understand and determine customer needs to recommend solutions
• Respond and resolve customers' concerns using standard procedures and escalate non-standard activities as necessary
• Achieve assigned goals by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect with customers to advise them on banking solutions and processes
• Promote a positive, diverse and equitable work environment by supporting team effectiveness and personal development
• Assist the team by staying dedicated and keeping everyone up-to-date on routine activities
• Deliver quality customer experiences and identify opportunities to improve operations

Education

High School diploma or equivalent

Job description

TD Canada Trust in Brantford, Ontario, is seeking a friendly Customer Service Representative to process transactions, advise on banking solutions, and deliver a positive customer experience in a fast-paced branch setting.

You will handle deposits, withdrawals, bill payments, and basic account queries while promoting TD products. A high school diploma and 1+ years of relevant experience are preferred, along with MS Office skills and strong communication in a calm, courteous manner.