Banking Customer Experience Champion

TD; City of Lloydminster; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Accommodation available

Training & onboarding

Job summary

TD Canada Trust Lloydminster is seeking a Customer Service Associate to handle transactions and provide banking guidance. You will engage with customers to identify needs and recommend suitable solutions, while ensuring a positive and efficient branch experience.

Candidates should be proficient with MS Office, possess strong communication skills, and thrive in a fast-paced environment. The role emphasizes teamwork, accuracy, and adherence to procedures in delivering excellent service.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures.
• Understand customer needs to recommend banking solutions.
• Respond to and resolve customers' concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes timely.
• Deliver quality customer experiences and support team collaboration.

Skills

Administrative skills

Customer service

MS Office

Communication skills

Education

High School diploma

Undergraduate degree asset

Tools

MS Office - Word

MS Office - Excel

MS Office - Outlook

Internet

Job description

TD Canada Trust Lloydminster is seeking a Customer Service Associate to handle transactions and provide banking guidance. You will engage with customers to identify needs and recommend suitable solutions, while ensuring a positive and efficient branch experience.

Candidates should be proficient with MS Office, possess strong communication skills, and thrive in a fast-paced environment. The role emphasizes teamwork, accuracy, and adherence to procedures in delivering excellent service.