Edmonton Banking: Customer Experience Associate

The Toronto-Dominion Bank (Canada); Edmonton; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

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Job summary

TD Canada Trust, Edmonton branch, is seeking a Customer Experience Associate. The role focuses on handling customer interactions, processing transactions, and guiding clients to appropriate banking solutions. You will operate in a fast-paced branch environment and contribute to a positive customer experience.

The ideal candidate has strong communication, attention to detail, and proficiency with MS Office. A High School diploma is required; an undergraduate degree is an asset.

Qualifications

• Strong customer service orientation
• Proficient with MS Office (Word, Excel, Outlook)
• Effective verbal and written communication
• Attention to detail and accuracy
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Process financial transactions and provide information on services and solutions to customers
• Identify customer needs and refer to appropriate TD team members or partners
• Respond to and resolve customer concerns using standard procedures
• Aim to achieve goals by promoting banking solutions and completing processes accurately
• Engage customers and communicate clearly about banking processes and solutions
• Support a positive, diverse, and equitable work environment and collaborate with team members

Job description

TD Canada Trust, Edmonton branch, is seeking a Customer Experience Associate. The role focuses on handling customer interactions, processing transactions, and guiding clients to appropriate banking solutions. You will operate in a fast-paced branch environment and contribute to a positive customer experience.

The ideal candidate has strong communication, attention to detail, and proficiency with MS Office. A High School diploma is required; an undergraduate degree is an asset.