Customer Experience Associate - Growth & Banking Solutions

TD Bank Group; Kamsack; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust, part of TD Bank Group, is seeking a Customer Experience Associate at our Kamsack branch in Saskatchewan. You will perform financial transactions, advise customers on banking solutions, and deliver a positive, efficient service experience.

The role requires a High School diploma or equivalent, 1+ years of relevant experience, and solid MS Office skills. You will work in a fast-paced, customer‑facing environment and contribute to a diverse, equitable team while maintaining

Qualifications

• Strong administration and organizational skills with ability to manage multiple tasks.
• Excellent time management and attention to detail in a fast-paced setting.
• Solid MS Office skills and basic internet proficiency.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments following procedures.
• Understand customer needs and recommend suitable banking solutions.
• Address and resolve customer concerns using standard procedures and escalate when needed.
• Achieve goals by promoting banking solutions and completing processes accurately and timely.
• Engage with customers to explain banking processes clearly and build trust.
• Support a positive, diverse, and equitable team environment through collaboration.
• Keep teammates updated on routine activities and assist with workload as required.
• Suggest operational improvements to enhance customer experiences and efficiency.

Skills

Administration

Organizational skills

Time management

MS Office

Communication skills

Detail oriented

Initiative

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Job description

TD Canada Trust, part of TD Bank Group, is seeking a Customer Experience Associate at our Kamsack branch in Saskatchewan. You will perform financial transactions, advise customers on banking solutions, and deliver a positive, efficient service experience.

The role requires a High School diploma or equivalent, 1+ years of relevant experience, and solid MS Office skills. You will work in a fast-paced, customer‑facing environment and contribute to a diverse, equitable team while maintaining