Banking Customer Experience Associate | Growth & Rewards

TD Bank Group; Guelph; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Guelph, Ontario. You will process deposits, withdrawals, and bill payments, assess customer needs, and offer banking solutions to enhance the customer experience.

This role emphasizes accuracy, discretion, and strong communication. You will respond to inquiries, help achieve business goals, and contribute to a positive, equitable work environment. TD provides a comprehensive Total Rewards package and opportunities for growth.

Qualifications

• High School diploma or equivalent.
• 1+ years of relevant experience preferred.
• Strong administrative and organizational skills are required.
• Proficiency with MS Office (Word, Excel, Outlook).

Responsibilities

• Process deposits, withdrawals, and bill payments per procedures and regulations.
• Assess customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve goals and complete tasks accurately and timely.
• Connect with customers to explain solutions clearly and professionally.
• Support a positive, diverse, and equitable work environment and keep teammates informed.

Skills

Customer service

Communication skills

Attention to detail

Time management

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Guelph, Ontario. You will process deposits, withdrawals, and bill payments, assess customer needs, and offer banking solutions to enhance the customer experience.

This role emphasizes accuracy, discretion, and strong communication. You will respond to inquiries, help achieve business goals, and contribute to a positive, equitable work environment. TD provides a comprehensive Total Rewards package and opportunities for growth.