Banff Front Desk Agent: Guest Experience Pro

Banff Caribou Properties Ltd.; Banff; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Housing assistance

Annual anniversary bonus

Discounts at restaurants and cafes

Wellbeing programs

Job summary

Banff Caribou Properties Ltd. in Banff invites friendly front desk professionals to join our hotel team. You will welcome guests, manage check-ins and check-outs, and provide local recommendations to ensure memorable stays.

The role requires excellent communication, a positive attitude, and the ability to stay calm in a fast-paced environment. Weekend and holiday availability is required, with housing assistance and employee perks supporting your life in Banff.

Qualifications

• Friendly, professional individuals who enjoy working with people.
• Experience in hotel front desk or customer service is an asset, but attitude matters most.
• Excellent communication and interpersonal skills.
• Ability to stay calm and positive in a busy environment.
• Willingness to work weekends and holidays.

Responsibilities

• Welcome and assist guests throughout their stay.
• Handle check-ins, check-outs, reservations, payments and guest requests.
• Answer calls and provide helpful local recommendations.
• Communicate with the wider team to ensure smooth day-to-day operations.
• Help maintain a safe, welcoming and memorable guest experience.

Skills

Guest service

Communication

Teamwork

Flexibility

Attention to detail

Positive attitude

Job description

Banff Caribou Properties Ltd. in Banff invites friendly front desk professionals to join our hotel team. You will welcome guests, manage check-ins and check-outs, and provide local recommendations to ensure memorable stays.

The role requires excellent communication, a positive attitude, and the ability to stay calm in a fast-paced environment. Weekend and holiday availability is required, with housing assistance and employee perks supporting your life in Banff.