Overnight - Front Office Reception Agent

AccorHotel; Banff; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Subsidized staff accommodation

One complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Employee travel program with discounts

Exclusive staff rate programs

Discounts at resort facilities

Job summary

Fairmont Banff Springs is seeking an Overnight Front Desk Reception Agent to join our dynamic team in Banff. You will greet guests, process check-ins, handle guest requests, and support night audit procedures to ensure seamless service and memorable experiences.

Rely on your hospitality experience, excellent communication, and the ability to multitask in a fast-paced environment. This on-site role offers comprehensive benefits and opportunities for growth within the Fairmont/Accor network.

Qualifications

• Experience at front desk or night audit is a plus.
• Proficient in English (written & spoken).
• Ability to manage guest requests with tact and discretion.
• Willingness to work varied shifts, including holidays and weekends.

Responsibilities

• Greet guests, check in/out, settle accounts and follow service standards.
• Document guest requests or issues and notify relevant departments.
• Conduct Night Audit procedures.
• Assist with switchboard during shifts and respond to calls.
• Manage cash float and assist with guest transactions and currency exchange.
• Assist guests about hotel facilities and services.
• Upsell room brands to drive revenue.
• Stand for extended periods and handle physical tasks as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Shift work flexibility

Cash handling

Tools

OPERA CLOUD PMS

Job description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Starting Rate: $21.31 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $27.68

What you will be doing:

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Conduct Night Audit Procedures
• Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• The role involves physical activity, including standing for extended periods, bending, and occasionally lifting items weighing up to 45 pounds.
• Other duties as assigned

Your experience and skills include:

• Ability and willingness to work a variety of shift work, including statutory holidays & weekends, evening and mornings.
• Previous experience as Night Audit or Front Desk Reception Agent an asset
• Previous Property Management System (PMS/OPERA CLOUD) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to stand throughout shift while typing and talking on the phone

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]