Banff Spa Receptionist - Guest Experience & Perks

Banff Caribou Properties Ltd.; Banff; On-site; CAD 38,000 - 50,000; Full time

Benefits offered by this job

Employee housing

Annual anniversary bonus up to $1000

Food and beverage discounts

Health and wellbeing programs (yoga, 2

Discounts on spa services, movie &ret.

Complimentary hotel stays at 15 hotels

Employee events

Employee Share Ownership Program

Job summary

Meadow Spa & Pools at Moose Hotel & Suites in Banff invites you to join our team as a Spa Receptionist. You will welcome guests, manage bookings, and share product knowledge to ensure a relaxing experience from start to finish.

We value teamwork, excellent service, and a positive attitude. ProServe certification is preferred; benefits include housing, perks, and growth opportunities at our Banff location.

Qualifications

• Previous reception, administration, or customer service experience.
• Spa experience or knowledge is an asset, but not required.
• ProServe Certification.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computers and learning new systems.
• Flexible and adaptable working style.
• Positive attitude and willingness to work as part of a team.

Responsibilities

• Welcome guests and provide a warm, professional, and personalized experience.
• Answer incoming calls and assist guests with bookings and inquiries.
• Schedule spa appointments and communicate arrival times and cancellation policies.
• Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations.
• Share knowledge of spa treatments, products, local activities, and attractions.
• Assist guests with retail purchases and provide product recommendations.
• Process debit and credit card transactions and maintain accurate cash handling procedures.
• Maintain a clean, organized, and welcoming spa environment.
• Support additional operational duties as required.

Skills

Customer service

ProServe Certification

Job description

Meadow Spa & Pools at Moose Hotel & Suites in Banff invites you to join our team as a Spa Receptionist. You will welcome guests, manage bookings, and share product knowledge to ensure a relaxing experience from start to finish.

We value teamwork, excellent service, and a positive attitude. ProServe certification is preferred; benefits include housing, perks, and growth opportunities at our Banff location.