Front Desk Agent - Immediate start

Banff Caribou Properties Ltd.; Banff; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Housing assistance

Annual anniversary bonus

Discounts at restaurants and cafes

Wellbeing programs

Job summary

Banff Caribou Properties Ltd. in Banff invites friendly front desk professionals to join our hotel team. You will welcome guests, manage check-ins and check-outs, and provide local recommendations to ensure memorable stays.

The role requires excellent communication, a positive attitude, and the ability to stay calm in a fast-paced environment. Weekend and holiday availability is required, with housing assistance and employee perks supporting your life in Banff.

Qualifications

• Friendly, professional individuals who enjoy working with people.
• Experience in hotel front desk or customer service is an asset, but attitude matters most.
• Excellent communication and interpersonal skills.
• Ability to stay calm and positive in a busy environment.
• Willingness to work weekends and holidays.

Responsibilities

• Welcome and assist guests throughout their stay.
• Handle check-ins, check-outs, reservations, payments and guest requests.
• Answer calls and provide helpful local recommendations.
• Communicate with the wider team to ensure smooth day-to-day operations.
• Help maintain a safe, welcoming and memorable guest experience.

Skills

Guest service

Communication

Teamwork

Flexibility

Attention to detail

Positive attitude

Job description

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?

• Employee Housing: We offerhousing to help you settle in.
• Career Growth: Learn newskills and move up in your job.
• Great Team: Work withpeople from all over the world.
• Many Perks: Discounts,events, benefits to make your life outside of work better.
• Fun and Adventure: Live andwork in a beautiful place with many outdoor activities.
• Diverse and Inclusive Team: Join aglobal team that values diversity and inclusion.

Join our Front Desk team and help create exceptional guest experiences from arrival to departure.

We’re looking for a friendly, professional individuals who enjoy working with people and thrive in fast-paced environments. Every day is different — you’ll welcome guests, manage check-ins and check-outs, answer questions, make reservations, solve problems and share your local knowledge. Most importantly, you’ll help ensure every guest feels genuinely welcome.

What you’ll bring

• A warm, outgoing personality and genuine passion for guest service.
• Excellent communication and interpersonal skills.
• Confidence, organisation and attention to detail.
• The ability to stay calm and positive in a busy environment.
• A team-first attitude and willingness to help wherever needed.
• Flexibility to work weekends and holidays.
• Previous hotel, front desk or customer service experience is an asset, but attitude matters most.

What you’ll do

• Welcome and assist guests throughout their stay.
• Handle check-ins, check-outs, reservations, payments and guest requests.
• Answer calls and provide helpful local recommendations.
• Communicate with the wider team to ensure smooth day-to-day operations.
• Help maintain a safe, welcoming and memorable guest experience.

If you enjoy creating great experiences, working with people and being part of a supportive team, we’d love to hear from you.

We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here , here are a few highlights that our employees love:

• Affordable and clean employee housing.
• Annual anniversary bonus of up to $1000
• Food and beverage discounts at all of our restaurants and cafes
• Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Complimentary hotel stays at any of our 15 hotels!
• Fun employee events and opportunities to meet people.
• Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter . This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity‑seeking groups. If you need help applying or need any accommodation, contact us at [e-mail] or 403-760-8521.

Please note:

Only candidates selected for further consideration will be contacted.

Déplacement requis Non