Guest-Focused F&B Supervisor: Lead & Elevate Service

Sunshine Village Corporation; Banff; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Sunshine Village Corporation is seeking a Food & Beverage Supervisor to lead daily restaurant operations and coach a diverse team at a high-altitude resort in Canada. You will supervise staffing, opening/closing tasks, and ensure service, safety, and product standards are met.

The role requires Pro-Serve certification, experience with Dayforce and POS systems, and strong communication skills in English. This on-site position offers broad responsibilities across multiple venues within the resort.

Qualifications

• Passion for providing outstanding guest service.
• Food and Beverage experience at the supervisory level.
• Successful completion of Pro-Serve alcohol service certificate prior to commencement.
• Previous POS systems and cash handling experience.
• Positive attitude and willingness to take initiative.
• Strong interpersonal, communication, problem-solving and time management skills.
• Calm under pressure and patient, able to exercise good decision making.
• Communicate effectively in English, both written and verbally.
• Maintain professional conduct when in uniform, on or off-duty, and online.
• WHMIS training is an asset.
• Experience with coaching and motivating teams in a remote location is an asset.

Responsibilities

• Providing excellent guest service.
• Overseeing daily operations of staffing, opening, running, and closing of the restaurant.
• Overseeing and training team members in resort system Dayforce, POS systems, cash-outs, product knowledge, health, and safety procedures.
• Scheduling staff and completing checks of their timecard in Dayforce.
• Able and willing to work in all areas of the unit.
• Reviewing daily labour and sales report to track outlets progress.
• Providing coaching and conduct performance evaluations for all team members.
• Ensuring a safe and healthy work environment in accordance with all standards.
• Overseeing and responding to customer concerns.
• Assisting Manager in the outlets monthly inventory.
• Other duties as assigned.

Skills

Guest service

F&B supervisor

Pro-Serve

POS systems

Cash handling

Team coaching

English comms

Problem-solving

Time management

Professional conduct

WHMIS trained

Tools

Dayforce

Job description

Sunshine Village Corporation is seeking a Food & Beverage Supervisor to lead daily restaurant operations and coach a diverse team at a high-altitude resort in Canada. You will supervise staffing, opening/closing tasks, and ensure service, safety, and product standards are met.

The role requires Pro-Serve certification, experience with Dayforce and POS systems, and strong communication skills in English. This on-site position offers broad responsibilities across multiple venues within the resort.