Bakery Department Leader — Build a High-Performing Team

Farm Boy Inc.; Canada; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% employee discount

On-the-job training

Internal promotions

Community programs

Incentive program eligibility

Job summary

Farm Boy Inc. is seeking a store leader to support the vision of delivering the best fresh shopping experience and to guide the department to strong business results.

You will work closely with the Store Manager and Retail Specialist, driving performance and building a culture of trust and high engagement. You will lead hands-on with recruitment, training, coaching, and performance reviews, ensuring policy compliance and smooth operations from inventory to payroll.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire.
• Proven ability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards.
• Proven ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining strong performance results.
• Strong organizational, analytical, and interpersonal skills with demonstrated success in team engagement and development.
• Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver outstanding customer service while supporting Farm Boy's vision of the best fresh shopping experience.
• Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives.
• Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
• Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
• Promote and communicate company policies and procedures as outlined during management meetings and within policy manuals, employee handbooks, and written directives to ensure consistent compliance.
• Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions.
• Participate in store coverage rotations as Manager on Duty, including opening and closing duties and supporting emergency alarm response when required.
• Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements.
• Contribute to overall store success by undertaking additional responsibilities as required.

Skills

Customer service

Supervisory experience

Team leadership

Coaching

Inventory management

Scheduling

Health & Safety

English fluency

French language (asset)

Education

Post-secondary business program

Tools

POS systems

Job description

Farm Boy Inc. is seeking a store leader to support the vision of delivering the best fresh shopping experience and to guide the department to strong business results.

You will work closely with the Store Manager and Retail Specialist, driving performance and building a culture of trust and high engagement. You will lead hands-on with recruitment, training, coaching, and performance reviews, ensuring policy compliance and smooth operations from inventory to payroll.