B2B Sales Assistant Manager

Canada; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Teleperformance is seeking a Cluster Manager for its Google Cloud team in Toronto. The role leads a group of sales leaders to drive outbound and inbound initiatives, coach top performers, and expand client partnerships.

You will develop sales strategies, manage quotas, and coordinate with internal stakeholders to deliver results in a fast-paced hybrid work setting. Experience in B2B sales and relationship management is essential.

Qualifications

• Proven ability to lead sales teams and drive growth.
• Strong communication and relationship-building with clients.
• Experience forecasting and achieving quotas in a fast-paced B2B environment.

Responsibilities

• Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
• Lead a team of sales professionals, providing guidance, coaching, and performance feedback.
• Train and onboard new team members, fostering a growth-oriented environment.
• Oversee the sales process and ensure compliance with company policies.

Skills

Leadership

Sales

Team management

Relationship-building

Tools

Google dashboards

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Cluster Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Operations Manager

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements : No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Job Overview

As a Cluster Manager, you will play a pivotal role in overseeing and managing a group of team leads or clusters within our organization for our Google Cloud team. Your primary responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a cluster leader, you are responsible for growing and developing Sales Strategists focused on both outbound and inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for

Effective leader with proven track record in previous roles like: Sales Manager, Team Lead-Inbound Sales team, Account Manager, Business Development Executive, Sales Executive, and Inside Sales Executive.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
• Deliver business growth, engagement and client satisfaction in inbound operations.
• Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions.
• Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high-performing sales team.
• Train, and onboard new team members, fostering a positive and growth-oriented work environment.
• Oversee the sales process, ensure compliance with company policies and procedures.
• Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement.
• Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders.
• Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders.
• Attend all Train the Trainer Sessions delivered by Google and support rollout through sales teams.
• Use Google dashboards to track, optimize, and represent performance to targets along with find