B2B Sales Account Manager

Canada; Toronto; Hybride; CAD 46 000 - 56 000; Plein temps

Résumé du poste

Teleperformance in Toronto is seeking a motivated B2B Sales Customer Expert II to manage and optimize Google Local Services Ads campaigns for a portfolio of clients. You will build strong client relationships, drive campaign performance, and contribute to revenue growth through proactive account optimization.

The role offers a regular full-time contract in a hybrid Toronto office setup (Eglinton East or The Well) with opportunities for bonus based on performance and in-year increments.

Qualifications

• 1–3 years experience in a sales driven environment.
• Outgoing, persistent outreach with ability to schedule meetings.
• Strong ability to manage client accounts and drive revenue.

Responsabilités

• Serve as the primary contact for a dedicated portfolio of LSA clients.
• Analyze account performance data and develop strategies to improve lead volume and budget utilization.
• Conduct regular account audits and performance reviews to maximize potential.
• Collaborate with direct and agency clients to improve Local Service Ads accounts.
• Arrange meetings with clients via calls, video calls, and emails to gather information on advertising goals.
• Prioritize accounts by revenue and verticals to focus on KPI attainment.
• Continuously enhance Local Service Ads knowledge through available resources.
• Prepare businesses and set onboarding expectations for existing accounts.

Connaissances

Outbound calls

Account management

Time management

Google Ads (certified)

Formation

College Diploma / Degree

Description du poste

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Customer Expert II

Advertised as : Digital Account Strategist or B2B Account Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy : Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.


• Autonomous - We encourage and trust your decision-making skills.


• Progressive work environment- If you have skills to prove we have all ladders for you to grow


• Flexible - We believe in results


• Innovative - All ideas matter


• Inclusive - Everyone is Included and everyone wins

About the job

We are seeking a highly motivated and detail-oriented B2B Sales Customer Expert II to manage and optimize client accounts in Google Local Services Ads (LSA) campaign. This role involves managing day-to-day client relationships, ensuring campaign performance, and driving measurable business revenue through continuous account optimization.

Annual Base Salary starting at $51,000 with earning bonus potential up from 5-30% based on maximizing bonus and in-year increments.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Serve as the primary point of contact for a dedicated portfolio of LSA clients.


• Analyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization.


• Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential.


• Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback.


• Collaborate with mostly direct and some agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment.


• Arrange meetings with clients via calls, video calls, and emails to obtain information regarding customer businesses and past advertising goals, fostering market intelligence.


• Prioritize accounts by revenue and verticals to pinpoint the largest contributors to KPI Target Attainment.


• Continuously enhance Local Service Ads knowledge through available resources.


• Properly prepare businesses and set expectations regarding the onboarding and optimizing existing accounts.

Job Requirements:

• Minimum 1-3 years experience in a sales driven environment.


• Meticulous in setting day to day responsibilities to schedule meetings for achieving the daily outreach.


• Outstanding skills of doing outbound calls and account management.


• Google Ads certified (preferred but not required).


• Highly disciplined, with excellent time management & organizational skills.


• Ability to strategically assess and solve client needs via consultative sales techniques.


• Ability to multitask in a fast paced environment.


• Ability to overcome objections by making direct correlation between the client's needs and the product.


• Storytelling capabilities which assist with client engagement towards the marketing strategy and Google Local Service Ads product offerings.

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth t