B2B Sales Assistant Operations Manager - AI Platform

Canada; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Teleperformance, a global leader in customer experience management, seeks a Cluster Manager to lead multiple sales teams within its AI platform division. You will shape account strategies, drive growth across major clients, and coordinate with senior stakeholders to align client needs with Teleperformance's product suite.

The role requires 3–4 years of technology or AI sales, strong leadership, and exceptional analytical skills.

Qualifications

• 3–4 years of technology or AI sales experience.

Responsibilities

• Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
• Deliver business growth, engagement and client satisfaction in inbound operations.
• Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions.
• Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high-performing sales team.
• Train, and onboard new team members, fostering a positive and growth-oriented work environment.
• Oversee the sales process, ensure compliance with company policies and procedures.
• Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement.
• Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders.
• Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders.
• Attend all Train the Trainer Sessions delivered by the client (AI Platform) and support rollout through sales teams.
• Use dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement.
• Maintain team compliance and understanding of compliance standards.
• Develop and execute weekly, quarterly business plans along with recovery plans when necessary.
• Present dynamic and accountable business reviews weekly.

Skills

AI sales

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results.

Innovative - All ideas matter.

Inclusive - Everyone is Included and everyone wins.

Job Overview:

In the capacity of Cluster Manager, you will assume a critical leadership position directing multiple team leads or operational clusters within our AI platform division. Your core mission involves driving operational excellence across these units to ensure the fulfillment of organizational mandates and strategic targets. Leveraging your expertise in commercial leadership and partnership development, you will proactively navigate complex decision-making processes, identify the underlying requirements of major accounts, and demonstrate how our product suite facilitates their market expansion.

We empower our partners to scale through optimized account management and increased capital investment. As an operational leader, you are tasked with the mentorship and professional evolution of Sales Strategists specializing in digital advertising for B2B AI ecosystems. You will inspire your team to surpass performance quotas while maintaining a client-centric approach. This is achieved through high-level coaching, enabling your team to interface effectively with senior stakeholders. You will lead the execution of strategic frameworks designed to elevate business performance to new heights. Success in this high-intensity, results-driven environment will require advanced analytical proficiency, business acumen, and sophisticated objection-handling capabilities.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
• Deliver business growth, engagement and client satisfaction in inbound operations.
• Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions.
• Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high-performing sales team.
• Train, and onboard new team members, fostering a positive and growth-oriented work environment.
• Oversee the sales process, ensure compliance with company policies and procedures.
• Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement.
• Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders.
• Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders.
• Attend all Train the Trainer Sessions delivered by the client (AI Platform) and support rollout through sales teams.
• Use dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement.
• Maintain team compliance and understanding of compliance standards.
• Develop and execute weekly, quarterly business plans along with recovery plans when necessary.
• Present dynamic and accountable business reviews weekly.

Job Requirements:

• Proven expertise in technology or AI sales (3-4 years) with a history of expanding market presence and general management.