Enterprise Client Account Manager

Canada; Toronto; On-site; CAD 63,000 - 77,000; Full time

Job summary

Teleperformance in Toronto is seeking a B2B Sales Customer Expert II (Enterprise Client Account Manager) to drive growth with Fortune 500 clients. This on-site role focuses on account management, strategic planning, and cross-team collaboration to deliver advertising solutions and strong client outcomes.

You will leverage data-driven sales approaches, manage campaigns across channels, and advocate best practices to expand partner engagements. A college diploma or degree is required.

Qualifications

• Must have client or account management experience.
• Strong sales and relationship-building abilities.
• Experience with multi-channel advertising campaigns preferred.

Responsibilities

• Manage partner and client relationships across Fortune 500 accounts.
• Lead end-to-end sales cycles and campaign planning.
• Collaborate with internal teams to optimize performance and maximize revenue.

Skills

Client management

Sales

Strategic planning

Campaign optimization

Education

College Diploma / Degree

Tools

Salesforce

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Customer Expert II

Advertised as : Enterprise Client Account Manager

Location: Toronto Office (Eglinton East or The Well, 250 University Ave. DT Toronto)- Fully On site

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy : Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the job

We are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in ad sales. In this role, you'll be our client's Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage AI based data-driven sales strategies and foster strong strategic partnerships to help clients achieve their marketing objectives.

Compensation

Compensation: $70,000 CAD base salary, plus $5,000 annual onsite work premium.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Partner & Client Management
• Build and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.
• Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor and proactively advocating solutions that deliver exceptional outcomes.
• Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.
• Pre-Sales and Strategic Planning (Executed at the direction of client account managers & sellers)
• Contribute to RFPs, participate in client meetings, and conduct account planning and research with project managers.
• Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.
• Align partner objectives to platform best practices and measurement strategies.
• SFDC pipeline creation and management for upsell and expansion opportunities.
• Work exclusively on expansion of client ad sales business for Fortune 500 companies by running end-to-end sales acquisitions through full sales cycle with thorough funnel optimization.
• Fully able to initiate, manage and communicate C-level conversations across Fortune 500 companies in the North American market.
• Campaign Setup, Management, and Optimization
• Define campaign programs, support kick-off calls, and manage creative asset review and approval.
• Create bulk sheets and keyword lists for campaign launches.
• Support the measurement team to set up studies, track campaigns, and effectively communicate performance to clients.
• Oversee campaign setup, ensuring all delivery requirements are met, custom schedules, and Deal Review approval.
• Optimize campaigns with Ad Sales tools, driving conversions through retargeting, high-intent targeting, and data-driven adjustments.
• Work across paid, owned, and earned media channels to maximize campaign efficiency and impact.

Strat