B2B Order & Customer Service Specialist – Toys

Just Sales Jobs; Toronto; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

15 vacation days

5 sick days

5 personal days

Health benefit allowance

Employee recognition, gifts and awards

Job summary

Just Sales Jobs is seeking a Customer Sales Representative to support the sales team with internal customer service and order-management. You will input and manage retailer orders in Exenta, handle communications around orders and allocations, and follow up on payments.

This is a non-outbound, non-selling support role for B2B retailers across Canada and parts of the U.S. The position is office-based in Scarborough, ON, with full-time salaried compensation and a base salary of CAD 60,000–65,000

Qualifications

• 2–5 years of B2B customer service or order-processing experience in a product environment (CPG-like).
• You have dealt with retailers or trade customers rather than end consumers.
• Familiar with multi-SKU environments and SKU management.
• Good organizational and communication skills.
• Team player with a positive attitude.
• ERP system knowledge not required; training provided on Exenta.

Responsibilities

• Enter orders into the ERP system when not processed automatically.
• Process order-entry and other requests from the sales team.
• Manage customer service information and communication around orders and allocations.
• Request payment on orders; 30‑day terms for select customers when credit allows.
• Interact with retail customers on payment and logistics.

Skills

Customer service

Order processing

B2B experience

Multi-SKU handling

Tools

Exenta ERP

Excel

Job description

Just Sales Jobs is seeking a Customer Sales Representative to support the sales team with internal customer service and order-management. You will input and manage retailer orders in Exenta, handle communications around orders and allocations, and follow up on payments.

This is a non-outbound, non-selling support role for B2B retailers across Canada and parts of the U.S. The position is office-based in Scarborough, ON, with full-time salaried compensation and a base salary of CAD 60,000–65,000