Sales and Customer Service Representative

Baskits Inc.; Toronto; On-site; CAD 26,000 - 29,000; Full time

Job summary

Baskits Inc. in North Toronto (74 Railside Rd) is seeking a friendly, detail-oriented Sales & Customer Service Representative to join our team.

You will be the primary contact for customers by phone, email and Live Chat, processing orders and answering product inquiries. The ideal candidate has 3–5 years in customer service, sales or order entry, excellent communication, and experience with ERP/CRM systems.

Qualifications

• 3-5 years experience in customer service, sales, and order entry.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with ERP and CRM order entry systems.
• Proficiency with Microsoft Office and Excel.
• Sales-oriented approach with the ability to identify customer needs and recommend appropriate solutions.

Responsibilities

• Answer incoming customer phone calls, emails and live chat inquiries in a quick, accurate and professional manner.
• Process orders received over the phone, email or Live Chat and enter them accurately into an ERP system
• Respond promptly to customer inquiries regarding products, pricing, order status, and availability.
• Assist customers with questions and order-related issues while providing effective and policy-driven solutions.
• Maintain accurate customer records and order documentation.
• Coordinate with warehouse, delivery, and other internal teams to ensure timely order fulfillment or adjustments.
• Follow up with customers regarding outstanding orders, or any service-related issues and inquiries.
• Create customer service-related tickets to assist with problem resolution
• Identify opportunities to upsell and recommend additional products or services that meet customer needs.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Order entry

ERP/CRM

Microsoft Office

Communication

Attention to detail

Tools

ERP system

CRM system

Job description

Sales and Customer Service Representative

Sales, Support & Order Entry Full Time Toronto, ON $19 - $21 CAD per hour

We are the largest gift service company in Canada and we're getting even bigger. If you love gift giving and want to work in an exciting industry with a fun group, apply to join our team.

Overview:

We are seeking a friendly, well organized, and customer-focused Sales & Customer Service Representative to join our team at Baskits head office location in North Toronto (74 Railside Rd). In this role, you will serve as the primary point of contact for customers by phone, email and Live Chat, processing orders, answering product and service inquiries, resolving customer concerns, issues, and providing exceptional support throughout the customer experience. The ideal candidate is detail-oriented, communicates effectively, and thrives in a fast-paced sales and customer service environment.

Duties and Responsibilities:

• Answer incoming customer phone calls, emails and live chat inquiries in a quick, accurate and professional manner.
• Process orders received over the phone, email or Live Chat and enter them accurately into an ERP system
• Respond promptly to customer inquiries regarding products, pricing, order status, and availability.
• Assist customers with questions and order-related issues while providing effective and policy-driven solutions.
• Maintain accurate customer records and order documentation.
• Coordinate with warehouse, delivery, and other internal teams to ensure timely order fulfillment or adjustments.
• Follow up with customers regarding outstanding orders, or any service-related issues and inquiries.
• Create customer service-related tickets to assist with problem resolution
• Identify opportunities to upsell and recommend additional products or services that meet customer needs.
• Perform other administrative and customer service duties as assigned.

Qualifications:

• 3-5 years experience in customer service, sales, and order entry
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with ERP and CRM order entry systems
• Proficiency with Microsoft Office and Excel
• Sales-oriented approach with the ability to identify customer needs and recommend appropriate solutions.

Preferred Skills:

• Strong problem-solving skills and a positive, team-oriented attitude.
• Experience handling high volumes of phone calls and email correspondence.
• Ability to work independently while collaborating effectively with a team

Success Looks Like:

• Orders are processed accurately and efficiently.
• Customers receive prompt, friendly, and knowledgeable service.
• Customer issues are resolved professionally and in a timely manner.
• Strong relationships are built through consistent communication and follow-up.
• Team members can trust and rely on accurate information and effective collaboration to meet customer expectations.
• Ability to work independently to meet all goals