Customer Service & Sales Order Specialist

Bunzl Canada Inc.; Richmond; On-site; CAD 38,000 - 52,000; Full time

Job summary

Bunzl Canada Inc. is seeking a Customer Service Representative in Richmond to educate customers on products, answer questions, take orders, and support our online ordering system.

You will coordinate with sales, service, procurement, warehouse, and shipping to ensure customer needs are met. The role requires 1–2 years of customer service experience, strong communication, and the ability to work in a fast-paced, high-volume environment.

Qualifications

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Skills

Customer service

Escalation handling

Communication

Teamwork

Multitasking

Problem solving

Crisis management

Consultative selling

Fast learner

Tools

Microsoft Office

Windows-based software

Job description

Bunzl Canada Inc. is seeking a Customer Service Representative in Richmond to educate customers on products, answer questions, take orders, and support our online ordering system.

You will coordinate with sales, service, procurement, warehouse, and shipping to ensure customer needs are met. The role requires 1–2 years of customer service experience, strong communication, and the ability to work in a fast-paced, high-volume environment.