B2B - Sales Operations Specialist

Goodai Global; Vancouver; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Extended health coverage

Paid vacation

RRSP contribution matching

Performance bonus

Growth opportunities within a high‑增长（

Job summary

Goodai Global is seeking a detail-oriented B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.

The role coordinates purchase orders, inventory allocation, retailer compliance, and cross-functional execution to ensure seamless operations in a fast-growing distribution environment. Strong Excel, ERP experience, and organization are essential for success.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 2–5 years of experience in B2B operations, wholesale, or supply chain.
• Experience in Beauty, Skincare, or CPG distribution preferred.
• Strong Excel and reporting skills.
• ERP system experience required.
• Highly organized with strong attention to detail.
• Ability to manage multiple accounts and deadlines.

Responsibilities

• Manage purchase order processing from receipt to fulfillment.
• Coordinate with warehouse and logistics partners for timely shipment.
• Monitor retailer routing, compliance, and documentation requirements.
• Track order status and proactively resolve operational issues.
• Monitor inventory levels and allocation by account.
• Support demand forecasting and replenishment planning.
• Identify potential stock risks and communicate with Sales team.
• Assist with inventory reconciliation and reporting.
• Ensure accurate item setup and SKU onboarding.
• Maintain retailer documentation, EDI compliance, and system accuracy.
• Support pricing updates and promotional execution.
• Prepare operational reports (inventory, order fill rate, backorders).
• Analyze workflow inefficiencies and recommend improvements.
• Assist with ERP data maintenance and system updates.
• Partner with Sales on promotional planning and allocation.
• Work with Finance on invoicing accuracy and deduction support.
• Coordinate with Brand partners on product availability and changes.

Skills

Excel

Reporting

ERP system

Inventory management

Attention to detail

Cross-functional coordination

Education

Bachelor's degree in Business or Supply Chain

Tools

ERP system

Job description

We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.
This role plays a critical part in coordinating purchase orders, inventory allocation, retailer compliance, and cross-functional execution to ensure seamless operations in a fast-growing distribution environment.

Key Responsibilities

1. Order & Retail Operations Management

Manage purchase order processing from receipt to fulfillment

Coordinate with warehouse and logistics partners for timely shipment

Monitor retailer routing, compliance, and documentation requirements

Track order status and proactively resolve operational issues

2. Inventory & Allocation Support

Monitor inventory levels and allocation by account

Support demand forecasting and replenishment planning

Identify potential stock risks and communicate with Sales team

Assist with inventory reconciliation and reporting

3. Retail Compliance & Documentation

Ensure accurate item setup and SKU onboarding

Maintain retailer documentation, EDI compliance, and system accuracy

Support pricing updates and promotional execution

4. Reporting & Process Improvement

Prepare operational reports (inventory, order fill rate, backorders)

Analyze workflow inefficiencies and recommend improvements

Assist with ERP data maintenance and system updates

5. Cross-Functional Coordination

Partner with Sales on promotional planning and allocation

Work with Finance on invoicing accuracy and deduction support

Coordinate with Brand partners on product availability and changes

Qualifications

Bachelor’s degree in Business, Supply Chain, or related field preferred

2–5 years of experience in B2B operations, wholesale, or supply chain

Experience in Beauty, Skincare, or CPG distribution preferred

Strong Excel and reporting skills

ERP system experience required

Highly organized with strong attention to detail

Ability to manage multiple accounts and deadlines

Annual Salary Range: CAD $70,000 – $80,000 (Base Salary)

Actual compensation will be determined based on experience and qualifications.

Benefits may include:

Extended health coverage

Paid vacation

RRSP contribution matching (if applicable)

Performance bonus opportunity

Growth opportunities within a high-growth international distribution company