B2B Customer Success & Order Specialist

AkzoNobel, Inc

Edmonton

On-site

CAD 55,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

4% annual bonus

Pension plan with match

3 weeks vacation

5 personal/sick days

2 floater days

Benefits package

Telemedicine

Fitness reimbursement

Employee Assistance Program

Job summary

AkzoNobel in Edmonton, Alberta, is seeking a Customer Service Representative to join the MPY team. You will support internal and external customers and drive order fulfillment by coordinating with manufacturing, purchasing, logistics and sales.

You bring at least 5 years in customer service or sales support (B2B/manufacturing preferred), strong communication, Excel and Word skills, and a proactive, detail‑oriented approach. A SAP background is an asset; AI tool experience is welcome.

Qualifications

5+ years in customer service or sales support, preferably in a B2B or manufacturing environment.

Responsibilities

Process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams.
Follow orders through to completion, spotting issues early and taking initiative to resolve them.
Investigate and resolve customer complaints, claims, and questions efficiently and professionally.
Identify the root cause of order, pricing, system, or process issues—then drive the fix.
Handle inquiries from internal and external customers via phone, email, or in person.
Provide clear, confident answers—or quickly find the right answer when it’s not immediately available.
Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads.
Use systems and tools effectively to keep information accurate, traceable, and up to date.
Assist with requests for proposals (RFPs) and quotations.
Convert inbound prospect calls into sales opportunities through strong listening and follow-up.