Customer Service Representative

AkzoNobel; Edmonton; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Annual bonus (4%)

Pension plan with matching employer

Health benefits (drug, dental, medical

Life Insurance

Employee Assistance Program

Fitness reimbursement

Vacation & PTO: 3 weeks + 5 personal/s

Job summary

AkzoNobel’s MPY team in Edmonton, Alberta, is seeking a seasoned Customer Service Representative to support both internal and external customers and drive accurate order fulfillment. You will partner with manufacturing, purchasing, logistics, and sales to ensure timely deliveries and issue resolution, delivering coating solutions to valued clients.

The role requires 5+ years in customer service or sales support, strong communication and problem-solving skills, and proficiency with Microsoft

Qualifications

• Experience: 5+ years in customer service or sales support, preferably in a B2B or manufacturing environment
• Communication & Accuracy: excellent written and verbal communication skills, with strong attention to detail and professionalism. Able to communicate problems clearly and propose solutions, especially when things are time-sensitive
• Computer Skills: strong proficiency with Microsoft Office (especially Excel and Word). Comfortable learning new tools and systems quickly. Experience with AI tools and SAP is a strong asset
• Resourceful and self-directed: if you don’t know how to do something, you actively figure it out (research, test, ask, document, improve)
• Organization & Ownership: proven ability to multi-task and manage competing/changing priorities. You take initiative, follow through, and you don't need to be chased for updates
• Relationship Building: you are friendly, proactive, and skilled at building positive relationships with customers and colleagues

Responsibilities

• Order Management: Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams
• Follow orders through to completion, spotting issues early and taking initiative to resolve them
• Investigate and resolve customer complaints, claims, and questions efficiently and professionally
• Identify the root cause of order, pricing, system, or process issues—then drive the fix

Skills

Customer service

Order management

Communication

Problem solving

ERP systems

Tools

Microsoft Excel

Microsoft Word

SAP

AI tools

Job description

Vacancies Customer Service Representative (56799)

Requisition ID56799-Posted11/03/2026-Edmonton T5M 3R8, 16660-114 Ave NW, T5M 3R8- Posting Country:State (1) -G9

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Join AkzoNobel’s MPY (Marine, Protective & Yacht Coatings) team in Edmonton, Alberta, as a Customer Service Representative. In this key role, you will support both internal and external customers and play an essential role in our order fulfillment process—helping us deliver innovative coating solutions to our valued clients.

Details

Hours of Work: 8:00 AM to 4:30 PM, Monday to Friday - occaisional overtime
Location: Edmonton, Alberta

Total Compensation

• Annual Base Salary of $55,000 to $65,000.00
• 4% Annual Bonus based on personal and corporate performance.
• Time Off: 3 weeks of vacation + 5 personal/sick days + 2 company-determined floater days.
• Pension Plan with employee contribution match
• Benefits including Drug, Dental, Medical, Life Insurance, Paramedical (including massage) and more.
• Employee Assistance Program
• Physical Fitness Reimbursement

Key Responsibilities

Order Management

• Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams.
• Follow orders through to completion, spotting issues early and taking initiative to resolve them.
• Investigate and resolve customer complaints, claims, and questions efficiently and professionally.
• Identify the root cause of order, pricing, system, or process issues—then drive the fix.

Customer Support

• Handle inquiries from internal and external customers via phone, email, or in person.
• Provide clear, confident answers—or quickly find the right answer when it’s not immediately available.

Administrative Support

• Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads.
• Use systems and tools effectively to keep information accurate, traceable, and up to date.
• Assist with requests for proposals (RFPs) and quotations.
• Convert inbound prospect calls into sales opportunities through strong listening and follow-up.

Job Requirements

• Experience: 5+ years in customer service or sales support, preferably in a B2B or manufacturing environment
• Communication & Accuracy: excellent written and verbal communication skills, with strong attention to detail and professionalism. Able to communicate problems clearly and propose solutions, especially when things are time-sensitive.
• Computer Skills: strong proficiency with Microsoft Office (especially Excel and Word). Comfortable learning new tools and systems quickly. Experience with AI tools and SAP is a strong asset.
• Resourceful and self-directed:if you don’t know how to do something, you actively figure it out (research, test, ask, document, improve).
• Organization & Ownership: proven ability to multi-task and manage competing/changing priorities. You take initiative, follow through, and you don't need to be chased for updates.
• Relationship Building:you are friendly, proactive, and skilled at building positive relationships with customers and colleagues.

This posting is for an existing vacancy. AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact [e-mail] note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.