Sales Support - Edmonton-EN

Noramco; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible group insurance

Telemedicine + EAP

RRSP & TFSA

Scholarship program for employees’’s/’

Charging terminals at facilities

Years of Service Recognition

Job summary

Noramco in Edmonton is seeking a dynamic Sales Support professional to join our Business Centre. Reporting to the Business Centre Manager, you will deliver superior customer service by phone, email and other channels while supporting daily operations.

Key duties include handling inquiries, developing relationships with customers and vendors, promoting products, assisting with purchasing and inventory, and contributing to invoicing and administrative tasks.

Qualifications

• Grade 12 minimum completed.
• 1-2 years related experience preferred.
• Strong communication and people skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Interest in sales duties and purchasing/inventory management.
• Proficient in English (written and spoken).
• Growth mindset and willingness to develop skills.

Responsibilities

• Provide superior customer service via telephone, email and other channels.
• Respond to customer inquiries promptly with team support as needed.
• Develop professional relationships with customers and vendors.
• Resolve customer issues timely and follow up on commitments.
• Proactively suggest associated/alternative products.
• Promote focus product items to customers.
• Inform relevant managers of customer feedback on pricing, products and services.
• Assist with administration duties for the Business Centre (mail, deposits, invoicing, etc.).
• Advance technical knowledge through product line training.
• Support purchasing and inventory management as needed.

Skills

Communication skills

People skills

Initiative

English proficiency

Sales mindset

Purchasing & inventory

Growth mindset

Education

Grade 12 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

Main Responsabilities

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promotes focus product items;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

Qualifications

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, Outlook);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English written and spoken;
• Strong ability and desire to develop and grow skills.

Sales Support - Edmonton

Status

Regular, Full time

Location

Edmonton, Alberta

What’s In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.