Awake Overnight Residential Support Worker

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation

Health Maintenance Days

Extended health/dental/vision

Life insurance

Job summary

Bissell Centre is seeking a Residential Support Worker (Awake Overnight) to provide consistent on-site support for Terrace Heights residents during overnight hours. The role requires an awake shift, crisis intervention, and adherence to care plans, with a focus on safety and housing stability.

The ideal candidate holds a Human Services-related diploma and at least one year of relevant experience, including activities of daily living support and trauma-informed, person-centered practice.

Qualifications

• Degree or diploma in Human Services, Social Work, Community Support, Addictions and Mental Health, or a related field.
• Minimum of one year of related experience in supportive housing, residential services, homelessness services, mental health, addictions, or with individuals experiencing complex barriers.
• Experience providing direct, frontline support with activities of daily living, life-skills development, crisis intervention, de-escalation, and resident engagement is an asset.
• Experience working within a trauma-informed, person-centered, and recovery-oriented environment is considered an asset.

Responsibilities

• Provide consistent, hands-on support to residents within the supportive housing environment, promoting housing stability, independence, safety, and overall well-being.
• Support residents with activities of daily living, including personal hygiene, nutrition, housekeeping, laundry, apartment maintenance, organization, and other practical living skills.
• Develop positive, professional relationships with residents through regular engagement, active listening, encouragement, and consistent presence within the building.
• Implement and reinforce individualized care plans, support strategies, behavioural approaches, and goals established by the Case Manager and broader care team.
• Observe changes in resident behaviour, functioning, wellness, or support needs and communicate relevant observations and concerns to the appropriate team member.

Skills

Direct frontline support

Trauma-informed approach

Person-centered care

Crisis intervention

Education

Human Services / related field diploma

Job description

Bissell Centre is seeking a Residential Support Worker (Awake Overnight) to provide consistent on-site support for Terrace Heights residents during overnight hours. The role requires an awake shift, crisis intervention, and adherence to care plans, with a focus on safety and housing stability.

The ideal candidate holds a Human Services-related diploma and at least one year of relevant experience, including activities of daily living support and trauma-informed, person-centered practice.