Automotive Service Coordinator - Lexus Victoria

The Jim Pattison Auto Group; Victoria; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Exclusive discount offers

Comprehensive benefits package

Recognition and rewards program

Growth opportunities

Great colleagues and working环境

Job summary

Jim Pattison Lexus Victoria is seeking a Service Coordinator to support Service Advisors, technicians, and customers, ensuring the department runs smoothly and efficiently. You will be the first point of contact, manage calls, payments, and appointments, and participate in training, helping create a welcoming, professional experience.

The role requires strong organization, attention to detail, and dependable performance in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service experience is an asset.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Familiarity with CDK or similar service software is an asset.

Responsibilities

• Answering calls and returning missed calls promptly and courteously.
• Attend and complete training courses directed by management.
• Taking payments from customers, issuing receipts, and closing work orders.
• Submit warranty claims and create cases per manufacturer policy and guidelines.
• Maintain service appointment system and assist the service department with clerical tasks.

Skills

Customer service

Organization & time management

Multi-tasking

Communication skills

Data entry

Microsoft Office

CDK System

Education

High School Diploma or equivalent

Tools

CDK System

Job description

Jim Pattison Lexus Victoria is looking for a motivated, organized, and customer-focused Service Coordinator to join our growing Service Department.

As a Service Coordinator, you’ll play an important role in supporting our Service Advisors, technicians, and customers to help ensure the department runs smoothly and efficiently. You’ll be one of the first points of contact for customers and will help create a welcoming, professional experience from the moment they arrive.

We’re looking for someone who enjoys working with people, is comfortable in a fast-paced environment, and has strong attention to detail.

Responsibilities:

• Answering calls and returning missed calls promptly and courteously.
• Attend and complete training courses directed by management.
• Taking payments from customers, issuing receipts, and closing work orders.
• Submit warranty claims and create cases as per manufacture policy and guidelines.
• Maintain service appointment system and assist the service department by performing clerical or secretarial tasks.

What we value:

• Previous Customer Service experience is considered an asset.
• High School Diploma or equivalent.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook).
• Experience with CDK System an asset.
• Excellent customer service skills with positive and courteous telephone etiquette.
• Strong organizational and time management skills.
• Ability to multi-task without compromising on quality.
• Extremely dependable and punctual.
• Ability to prioritize tasks according to importance in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to interact professionally with both co-workers andour guests.
• Data entry skills.

What we offer:

• Competitive wages.
• Exclusive discount offers.
• Comprehensive benefits package.
• Recognition and rewards program.
• From Customer Service to Administration, we have opportunities for growth and development.
• Amazing colleagues and a great working environment.

If you like to set yourself apart with a challenging opportunity, we would like to hear from you.

This role requires successful candidates to complete a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].