Automotive Service Advisor - Lexus Victoria

The Jim Pattison Auto Group; Victoria; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package (health

dental, and insurance)

Flexible schedules

Unlimited opportunities for growth and

development

Manufacturer led training

Exclusive corporate discounts

Recognition and rewards programs

Team atmosphere and supportive work

Job summary

Jim Pattison Lexus Victoria is seeking a knowledgeable, personable Service Advisor to join our team. As the main point of contact for Service customers, you’ll help ensure a smooth and professional experience from check-in to vehicle pick-up, coordinating with Service and Parts teams.

This full-time role requires prior automotive service experience, proficiency with Microsoft Office, and excellent communication.

Qualifications

• BC Driver’s license required or equivalent.
• Previous service advisor or automotive customer service experience preferred.
• CDK One-Eighty experience is an asset.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong customer-service and communication skills.

Responsibilities

• Greet Service customers and confirm needs.
• Answer incoming calls to the Service department promptly and professionally.
• Document vehicle concerns on Repair Orders and propose repairs.
• Prepare accurate service quotes and obtain customer approvals.
• Act as liaison between customer, parts, and automotive technicians.

Skills

Customer service

Office software

Communication

Data entry

Attention to detail

Tools

CDK One-Eighty

Microsoft Office

Job description

Jim Pattison Lexus Victoria is seeking a knowledgeable, personable, and customer-focused Service Advisor to join our team. As the main point of contact for Service customers, you’ll help ensure a smooth and professional experience from check-in to vehicle pick-up.

You’ll work closely with customers, Service, and Parts teams to understand vehicle concerns, recommend services, and provide clear updates throughout the repair process.

Previous Service Advisor or automotive customer service experience is an asset, with opportunities to grow your career within a well-established automotive group.

Schedule : This is a full-time, permanent role of 40 hours per week. The regular schedule may vary depending on the dealership’s requirements.

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; elevate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].