Automotive Service Advisor — Growth, Training & Team Spirit

Go Auto; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Learn and Grow

Employee Investment Program

Vacation Vibes

Health and Dental

Climb the Ladder

Positive Team Environment

Giving Back Feels Great

Find Your Life-Changing Career

Job summary

Go Auto in South Edmonton is seeking a motivated Service Advisor to join our busy service team and help deliver outstanding customer experiences. You will translate automotive issues into clear solutions, work closely with technicians, and manage customer expectations with accurate estimates.

A friendly demeanor and strong organizational skills are essential in this fast-paced role. Ideal candidates bring a passion for cars, excellent communication, and the ability to stay calm under pressure

Qualifications

• Strong customer-service orientation with a passion for cars.
• Clear communication and active listening in a fast-paced environment.
• Ability to translate automotive jargon into a simple explanation for customers.
• Excellent organization to manage multiple checks and service orders.

Responsibilities

• Greet customers warmly and understand their automotive needs.
• Listen to concerns and diagnose issues with customers and technicians.
• Ask targeted questions to uncover root causes of vehicle concerns.
• Explain estimates and recommended services in an understandable way.
• Collaborate with technicians to generate accurate service estimates.
• Provide timely updates to customers on vehicle progress and delays.
• Handle phone and walk-in inquiries efficiently while maintaining a friendly atmosphere.
• Foster lasting relationships with customers and prospects.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Computer skills

Driver's license

Tools

Service software

Job description

Go Auto in South Edmonton is seeking a motivated Service Advisor to join our busy service team and help deliver outstanding customer experiences. You will translate automotive issues into clear solutions, work closely with technicians, and manage customer expectations with accurate estimates.

A friendly demeanor and strong organizational skills are essential in this fast-paced role. Ideal candidates bring a passion for cars, excellent communication, and the ability to stay calm under pressure