Automotive Service Advisor

FOUNTAIN TIRE LTD; Northwestern Ontario; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

RRSP program with company matching

Ongoing training and career dev

Team environment

Full-Time consistent day shifts

Employee discounts on tires, parts, &

Job summary

Fountain Tire Thunder Bay is seeking an experienced Automotive Service Advisor to join our busy shop. You will schedule appointments, quote services, and build lasting customer relationships in a fast-paced environment.

We offer competitive wages ($25–$35/hour) with performance-based incentives, full-time day shifts, and a benefits package including health, dental, and vision coverage. Prior automotive tire experience is preferred.

Qualifications

• Experience in automotive or tire service preferred.
• Excellent English communication, written and spoken.
• Ability to clearly explain recommended services.
• Strong organization and multitasking in a fast-paced shop.

Responsibilities

• Create work orders and schedule appointments with technicians.
• Provide accurate quotes and explain services.
• Build trust through clear communication and follow-up.
• Recommend tires, wheels, and mechanical services as needed.
• Process sales and maintain customer records.
• Support inventory and administrative tasks.
• Maintain showroom displays and promotional materials.
• Participate in safety programs and training.

Skills

Customer service

English communication

Explain services clearly

Organization

Teamwork

Driver's license

Job description

Overview

At Fountain Tire Thunder Bay, we’re committed to delivering exceptional customer service and trusted automotive expertise. We’re currently looking for an experienced, customer-focused Automotive Service Advisor to join our Thunder Bay team.

This role is ideal for someone with automotive or tire industry experience who thrives in a fast-paced environment and enjoys building long-term customer relationships.

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $25–$35/hour + performance-based variable pay
• Comprehensive health, dental, and vision benefits
• RRSP program with company matching
• Ongoing training and career development opportunities
• Supportive leadership and team environment
• Full-Time consistent day shifts for improved work-life balance
• Employee discounts on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders, scheduling appointments, and coordinating workflow with technicians
• Providing accurate quotes and clearly explaining recommended services and products
• Building trust with customers through strong communication and follow-up
• Recommending tires, wheels, and mechanical services based on customer needs
• Processing sales transactions and maintaining accurate customer records
• Supporting inventory and administrative processes
• Maintaining showroom standards and promotional displays
• Participating in safety initiatives and ongoing training programs

What does it take to get on track?

• Previous experience in the automotive, tire, or service industry is strongly preferred
• Strong English communication skills, both verbal and written
• Proven ability to provide professional customer service and build customer relationships
• Confidence in explaining products, services, and recommendations to customers
• Strong organizational skills and ability to multitask in a fast-paced environment
• Knowledge of passenger, light truck, and specialty tires and mechanical services is an asset
• Valid driver’s license with a satisfactory Driver’s Abstract
• Positive attitude, reliability, and team-oriented mindset

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.