Service Writer/Inside Sales Representative

FOUNTAIN TIRE; Terrace; On-site; CAD 30,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

RRSP with company matching

Training program

Advancement opportunities

Day shifts

Employee discounts on tires

Job summary

Fountain Tire Terrace is seeking a friendly Service Advisor to join our team in Terrace. You will create work orders, arrange bookings, communicate with technicians, and provide service quotes while guiding customers through tire and mechanical service options.

We offer a competitive hourly wage ($22–$45 per hour), plus potential bonuses. Benefits include health, dental, and vision coverage, RRSP with company matching, training, advancement opportunities, and employee discounts on tires and

Qualifications

• Experience in the automotive repair industry or tire industry is an asset.
• Effective listening skills with the ability to identify customer needs and provide recommendations.
• Working knowledge of passenger, light truck and, specialty tires and mechanical services.
• Must possess a valid driver’s license and be able to provide a satisfactory driver’s Abstract.
• Excellent customer service and a great attitude are a must.
• A team player who takes pride in their work.

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians.
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received.
• Recommend tire service, specialty tire service, wheel and mechanical service to customers.
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

Skills

Customer service

Communication

Team player

Listening skills

Attention to detail

Job description

Overview

Fountain Tire Terrace,an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $22 to $45 per hour (commission & bonuses may also apply)
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.