Service Advisor

Fountain Tire; Sidney; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

RRSP with company matching

Training program and advancement

Discounts on tires, parts, and service

Job summary

Fountain Tire Sidney is seeking a friendly and dedicated Service Advisor to join our team under new management. This role offers competitive compensation, benefits, and a strong training program, with opportunities for advancement.

Primary duties include creating work orders, quoting services, and communicating with customers and technicians to ensure satisfaction. A valid driver’s license and willingness to learn are required; automotive or tire industry experience is preferred.

Qualifications

• Experience in automotive repair or tire industry preferred but training is provided.
• Excellent customer service skills and a positive attitude required.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Create work orders and arrange bookings with technicians.
• Provide service quotes and obtain customer authorization for work.
• Follow up with customers to gauge satisfaction with service.
• Recommend tire services and wheel/mechanical services to customers.
• Ensure accurate billing and update computer records.

Skills

Customer service

Active listening

Team player

Communication

Sales and upsell

Job description

Fountain Tire Sidney, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!Now under new management, we are strengthening our commitment to building a positive and supportive work environment while delivering exceptional customer service!

What is in it for you?

• Competitive compensation $22 to $30 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• Regular day shifts Tuesday to Saturday
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is preferred but we are ready to train motivated individuals who are willing to learn
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.