Fixed Operations Manager (Planet Ford)

Performance Cars Ltd.; Brampton; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life"

Employee Assistance Plan (EAP)

Vehicle/service/parts discounts

Internal career mobility program

Job summary

Planet Ford in Brampton, Ontario is seeking an experienced Fixed Operations Manager to lead our service and parts teams. You will oversee budgeting, staff hiring/training, and drive profitability through collaboration with department managers.

The role requires 3–5 years in automotive services and a strong focus on customer satisfaction, process improvement, and compliance with provincial regulations. A valid Ontario license is essential, with a Technician license considered an asset.

Qualifications

• Post Secondary Degree/Diploma in Business Administration or a related field.
• 3-5 years experience in the automotive service environment is required.
• Must have a valid Ontario Driver's License and good driving record.
• Automotive Technician’s License is an asset.
• Must have strong leadership and organizational skills.
• Good communication skills and attention-to-detail.
• Must have the ability to multitask and work under pressure.
• Strong computer skills and attention to detail.
• Demonstrate effective verbal, listening, and written communication skills.
• Ability to maintain a high level of accuracy.
• Exceptional customer service orientation.

Responsibilities

• Prepare an annual operating budget, goals and objectives for each department and monitor the performance of the departments.
• Direct hiring and training of staff for the Service and Parts Departments.
• Partner with dealership department managers to improve profitability and efficiency.
• Create and foster a positive relationship with customers, and ensure department staff is always helpful.
• Make customer satisfaction a priority to ensure referral and repeat business.
• Work directly with customers and warranty clerks to administer warranty claims, and understand and apply warranty guidelines.
• Create dealership service and pricing policies for approval by the General Manager.
• Ensure service repairs are performed efficiently and correctly by conducting spot checks on jobs.
• Promotes service safety and security procedures.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the MVDA and AODA.
• Understand and comply with all regulations that affect service operations (OHSA, waste disposal, etc.).
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

Skills

Leadership

Organizational skills

Communication

Time management

Multitasking

Attention to detail

Customer service

Computer skills

Stress management

Verbal & written communication

Education

Post Secondary Degree/Diploma in Business Administration or related field

Tools

MS Office

Job description

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for an experienced Fixed Operations Manager to lead our fixed operations team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Prepare an annual operating budget, goals and objectives for each department and monitor the performance of the departments.
• Direct hiring and training of staff for the Service and Parts Departments.
• Partner with dealership department managers to improve profitability and efficiency.
• Create and foster a positive relationship with customers, and ensure department staff is always helpful.
• Make customer satisfaction a priority to ensure referral and repeat business.
• Work directly with customers and warranty clerks to administer warranty claims, and understand and apply warranty guidelines.
• Create dealership service and pricing policies for approval by the General Manager.
• Ensure service repairs are performed efficiently and correctly by conducting spot checks on jobs.
• Promotes service safety and security procedures.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• Post Secondary Degree/Diploma in Business Administration or a related field.
• 3-5 years experience in the automotive service environment is required.
• Must have a valid Ontario Driver's License and good driving record.
• Automotive Technician’s License is an asset.
• Must have strong leadership and organizational skills.
• Good communication skills and attention-to-detail.
• Must have the ability to multitask and work under pressure.
• Strong computer skills and attention to detail.
• Demonstrate effective verbal, listening, and written communication skills.
• Ability to maintain a high level of accuracy.
• Exceptional customer service orientation.
• Excellent time management skills, ability to multitask and work well under pressure.
• Ability to manage stress and work with tight deadlines.
• Highly self motivated and directed.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $110,000 - $160,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.