Parts Advisor

DAG | Downtown AutoGroup; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Parts & Service Discount

Vehicle Purchase Program

Downtown DAG Academy

Modern Autoplex facility

Job summary

Downtown Ford in Toronto, part of Downtown AutoGroup, seeks an Automotive Parts Advisor to help customers identify and source the right parts and accessories, collaborating with service teams to ensure smooth operations and exceptional guest experiences.

You will manage parts inventory, process transactions, and stay informed about parts updates and recalls while delivering friendly, knowledgeable service in a fast-paced, in-person setting.

Qualifications

• Strong customer service and advisory skills for parts and accessories.
• Ability to identify and source correct parts with accuracy.
• Experience with inventory management and basic computer applications.

Responsibilities

• Greet and assist customers; identify and recommend appropriate parts and accessories.
• Maintain a well-organized parts inventory; coordinate restocking and supplier backorders.
• Collaborate with service technicians to identify parts for repairs and recalls.
• Process transactions, quotes, and invoices; manage returns and warranty claims.
• Attend trainings to stay current with product updates and industry trends.

Skills

Customer service

Parts knowledge

Inventory systems

Communication skills

Attention to detail

Ontario G license

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds

Job description

Automotive Parts Advisor - Elevate Your Career at Downtown Ford!

Are you passionate about cars and driven by the pieces that keep them running at their best? At Downtown Ford part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

We are seeking a knowledgeable and customer-oriented Automotive Parts Advisor to join our team in Toronto. The successful candidate will play a key role in delivering exceptional service by assisting customers in identifying and sourcing the right automotive parts and accessories for their needs. Our vision at Downtown AutoGroup is to revolutionize the car‑buying and ownership experience. To do that, we need a dynamic and motivated Automotive Parts Advisor to join our team. The ideal candidate will be passionate about the automotive industry and excel at providing excellent customer service. Your role will be pivotal in maintaining smooth operations within the parts and service departments, collaborating with service advisors and technicians to ensure we deliver an exceptional guest experience for every guest, every time. And you’ll do this in a facility where you will have the opportunity to interact with, and learn from, colleagues working at 8 different dealerships serving 11 brands. Without you, we’re just another automotive group. With you, we’re a brand that resonates with our community and stands out in a competitive market.

Here’s What You’ll Be Doing

• Customer Service & Sales:
  • Greet and assist walk‑in customers, phone inquiries, and online requests with professionalism and enthusiasm.
  • Accurately identify and recommend appropriate automotive parts and accessories based on customer needs.
  • Provide expert advice on product compatibility, pricing, and availability.
  • Educate guests on any additional parts required to complete repairs in order to manage Guest expectations and elevate the Guest experience.
• Inventory Management:
  • Maintain a well‑organized and up‑to‑date parts inventory system.
  • Conduct regular stock checks, place orders, and ensure timely restocking of high‑demand items.
  • Coordinate with suppliers to address backorders, returns, and warranty claims.
• Technical Collaboration:
  • Partner with automotive technicians to identify the precise parts needed for repairs and maintenance tasks.
  • Stay informed about the latest automotive technologies, parts updates, and recalls.
• Administrative Duties:
  • Process customer transactions, quotes, and invoices with accuracy.
  • Manage core returns and warranty claims according to company policies.
  • Keep records of parts sales and inventory movements to support reporting and analysis.
• Continuous Learning:
  • Attend training sessions and workshops to expand your knowledge of automotive products and systems.
  • Stay current with industry trends, product developments, and manufacturer updates.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You Need These Qualifications

• High school diploma or equivalent.
• Strong knowledge of automotive systems and parts, with prior experience in a parts or service role preferred.
• Excellent communication and interpersonal skills.
• Proficiency with inventory management systems and basic computer applications.
• Attention to detail and ability to multitask in a fast‑paced environment.
• You can manage your time well, prioritizing responsibilities while paying strong attention to detail.
• Valid Ontario G Driver’s License with no demerit points.

It would be nice if

• Experience with or aftermarket parts departments.
• Familiarity with Reynolds & Reynolds.

What We Offer

• Performance‑Driven Culture: We celebrate achievements and foster a results‑oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us – we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well‑equipped shop that prioritizes safety and efficiency at our state‑of‑the‑art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

The expected compensation range for this role is $45,000 - $60,000 per year

You are what drives us … Apply Now! If you're ready to take your career to the next level, please apply. We're excited to hear your story!

This is an in‑person role.

Downtown Ford and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at [e-mail].

Downtown Ford and Downtown AutoGroup are an equal opportunity employer and agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Downtown Ford in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.