Parts Advisor - OpenRoad Toyota Peace Arch

OpenRoad Auto Group Limited; Surrey; On-site; CAD 34,000 - 44,000; Part time

Benefits offered by this job

Tool Subsidy Program

Footwear Subsidy Program

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Job summary

OpenRoad Toyota Peace Arch in Surrey, BC seeks a Parts Advisor for a part-time, unionized position. You will assist guests with parts orders, manage stock levels, and coordinate delivery. The role requires strong customer service, knowledge of automotive parts, and accurate record-keeping.

You will maintain the parts room, support inventory control, and ensure safe, organized operations while aligning with company policies and safety guidelines.

Qualifications

• Excellent customer service skills.
• Knowledge of automotive parts, accessories and equipment.
• Knowledge of local supply sources.
• Knowledge of receiving, storing and issuing parts and supplies.
• Experience with computerized record-keeping systems.
• Ability to work with all levels of the organization.
• Strong communication and information comprehension.
• Sound decision-making aligned with job functions.
• Valid British Columbia driver’s license.

Responsibilities

• Provide excellent customer service to guests and wholesale customers.
• Process parts orders and arrange delivery as required.
• Maintain minimum parts and supplies through records and visual checks.
• Look up stock numbers and prices in the system.
• Advise on substitutions when exact parts are unavailable.
• Keep parts room and tools secure and organized.
• Maintain records for quality control and warranty analyses.
• Take periodic inventory and set minimum supply levels.
• Issue parts based on technician requisitions.
• Support CSI and general customer satisfaction initiatives.
• Keep the parts room clean and orderly.
• Follow safety policies and report accidents to management.
• Perform additional duties as assigned by management.

Skills

Excellent customer service

Automotive equipment knowledge

Parts and supplies knowledge

Record-keeping and reporting

Team collaboration

Communication skills

Decision making

Valid BC driver’s license

Job description

DRIVING POSSIBILITIES.

Position: Parts Advisor

Employment Status: Part-time

Dealership: OpenRoad Toyota Peace Arch

Department: Parts

Compensation: $25.76 - $32.25 per hour

**This is a union position**

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)

• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide excellent customer service, and interact with guests and wholesale customers.
• Be familiar with the process of ordering and arranging parts, and setting up delivery as required.
• Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory.
• Look up stock numbers and prices in the system.
• Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
• Maintain systemized storage facilities ensuring proper security for parts and tools.
• Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
• Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs. Advise supervisor of obsolete parts for turn-in.
• Issue parts on the basis of requisitions submitted by Technicians.
• Work to improve CSI and general customer satisfaction in accordance with the OpenRoad’s philosophy.
• Maintain parts and parts room in a clean and orderly manner.
• Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent customer service skills.
• Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely.
• Current knowledge of local sources of supply.
• Knowledge of techniques for receiving, storing, and issuing parts and supplies.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Valid British Columbia driver’s license.

Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.