Automotive Collision Customer Experience Specialist

Assured-Automotive-6; Vaughan; On-site; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, prescription drug, dental & V

Vision benefits

RRSP matching

Annual vacation

Career growth

Ongoing training

Voluntary daily pay

Job summary

Assured Automotive in Vaughan, Canada is seeking a Customer Service Representative to deliver an exceptional customer experience in person, by phone and by email. You will support repairs, coordinate with insurance partners, and help keep the shop running smoothly.

The role requires a high school diploma, at least 1 year of automotive customer service experience, and strong skills in communication, multitasking, and office software.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Customer-focused with a friendly, professional demeanor.
• Familiarity with Google Workspace and Microsoft Office applications.

Responsibilities

• Provide friendly customer service in person, over the phone, and by email.
• Schedule vehicle repair appointments using the repair management system.
• Manage communications with customers and insurance partners during the repair process.
• Coordinate rental car information and facilitate documentation.

Skills

Communication

Multitasking

Customer focus

Team player

Google Workspace

Microsoft Office

Education

High School Diploma

Tools

Google Workspace

Microsoft Office

Job description

Assured Automotive in Vaughan, Canada is seeking a Customer Service Representative to deliver an exceptional customer experience in person, by phone and by email. You will support repairs, coordinate with insurance partners, and help keep the shop running smoothly.

The role requires a high school diploma, at least 1 year of automotive customer service experience, and strong skills in communication, multitasking, and office software.