Auto Collision Customer Experience Specialist

Mobile Auto Solutions, LLC; Vaughan; Hybrid; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Prescription Drug, Dental & V

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Professional Atmosphere and Leadership

Voluntary Daily Pay option

Job summary

Assured Automotive is seeking a Customer Service Representative to deliver an exceptional experience in person, on the phone, and via email. You will manage relationships with customers and insurance partners while supporting the repair facility with essential administrative duties.

The role requires a High School Diploma and about 1 year of customer service experience in automotive settings. A fast-paced, detail-oriented environment with scheduling and documentation responsibilities awaits you.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Enthusiastic and friendly demeanor with strong customer service focus.
• Proficient with Google Workplace and Microsoft Office tools.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments for vehicle repair using the repair management system.
• Process insurance assignments promptly and accurately.
• Prepare repair orders with proper documentation and maintain communication logs.
• Assist with car rental information and maintain records.

Skills

Communication

Multitasking

Enthusiastic demeanor

G Suite & MS Office

Attention to detail

Education

High School Diploma

Job description

Assured Automotive is seeking a Customer Service Representative to deliver an exceptional experience in person, on the phone, and via email. You will manage relationships with customers and insurance partners while supporting the repair facility with essential administrative duties.

The role requires a High School Diploma and about 1 year of customer service experience in automotive settings. A fast-paced, detail-oriented environment with scheduling and documentation responsibilities awaits you.