Customer Service Representative - Auto Body (Frank&Guy - Bank Street)

Mobile Auto Solutions, LLC; Ottawa; On-site; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Prescription Drug, Dental & /

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Professional Atmosphere, Great Working

Voluntary Daily Pay option available

Job summary

Assured Automotive, part of The Boyd Group, has provided quality collision repair for over 30 years. With locations across Western and Central Canada, we invest in employees through training, certifications and a supportive environment that moves your career forward.

The Customer Service Representative role offers an exceptional customer experience across in person, phone and email, competitive hourly pay from $21 to $29, comprehensive benefits after 1 month, RRSP matching, annual vacation time,

Qualifications

• High School Diploma.
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry.
• Excellent communication skills, verbal and written.
• Proficient with Google and Microsoft Office; strong attention to detail.

Responsibilities

• Provide exceptional customer service in person, over the phone and by email.
• Manage relationships with customers and insurance partners.
• Offer administrative support to the repair facility team.
• Schedule vehicle repair appointments using the repair management system.
• Process insurance assignments in a timely manner.
• Maintain records of all communications with customers or insurance partners.
• Handle car rental information and coordinate as needed.
• Apply new knowledge from ongoing training to maintain quality and NPS.

Skills

Communication

Multitasking

Professional demeanor

Google/Microsoft Office

Attention to detail

Education

High School Diploma

Job description

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description:

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

Other Requirements

Travel, physical requirements, etc.

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“Great Teams Don’t Happen by Accident”

#AASJ

Compensation Details:

Compensation:

$21 - $29 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.