Automotive BDC Appointment Coordinator - Customer Care

Dilawri Group of Companies; Regina; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Health & dental plans

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies in Regina, Canada, is hiring a BDC Appointment Coordinator to join our team. The successful candidate will coordinate appointments across multiple dealerships, ensure timely customer contact, and support service prospects and customers.

The role emphasizes strong customer service, data accuracy, and efficient use of service software. The position offers exposure to Canada's largest automotive group, with benefits and a collaborative culture.

Qualifications

• Customer service skills with a focus on telephone outreach.
• Clear, pleasant voice for calls and proactive follow-up with customers.
• Attention to detail to ensure accurate data entry across systems.
• Willingness and ability to learn multiple software applications.
• Experience in a service environment is considered an asset.

Responsibilities

• Coordinate appointments for multiple dealerships and service teams.
• Identify opportunities to grow service/customer care based on interactions.
• Maintain regular follow-up using various call types and scheduling software.
• Achieve a minimum of 75 service calls per day.

Skills

Customer service

Telephone communication

Attention to detail

Software learning

Exceptional customer service

Previous service experience

Job description

Dilawri Group of Companies in Regina, Canada, is hiring a BDC Appointment Coordinator to join our team. The successful candidate will coordinate appointments across multiple dealerships, ensure timely customer contact, and support service prospects and customers.

The role emphasizes strong customer service, data accuracy, and efficient use of service software. The position offers exposure to Canada's largest automotive group, with benefits and a collaborative culture.