Digital Auto Concierge & Service Appointment Specialist

Sonic Automotive; Canada; On-site; CAD 22,730 - 24,865; Full time

Benefits offered by this job

$0 Health plan premiums based on tenure

Award-winning training programs

Variety of medical benefits including dental and vision

401k and PTO offerings

Special purchasing and leasing benefits

Personal Automotive Concierge Service

Job summary

A leading automotive company in Canada is looking for a BDC Associate to enhance customer engagement through internet inquiries and manage appointment schedules. The ideal candidate will possess excellent communication skills and proficiency in CRM tools. With competitive pay and an array of benefits, this role promises significant growth opportunities in a dynamic environment. Joining the team means being part of an award-winning workplace dedicated to employee development.

Qualifications

• Excellent communication skills are essential.
• Proficient in MS Office Suite required.
• Ability to thrive in a fast-paced, independent environment is needed.

Responsibilities

• Respond to internet inquiries with professionalism.
• Accurately enter customer data into the CRM.
• Generate service appointments for customers.
• Conduct phone surveys to gauge customer satisfaction.

Skills

Excellent verbal and written communication skills

Strong MS Office Suite computer skills

Ability to work independently

Ability to work in a call center environment

Strong organizational and time management skills

Tools

CRM software

Job description

A leading automotive company in Canada is looking for a BDC Associate to enhance customer engagement through internet inquiries and manage appointment schedules. The ideal candidate will possess excellent communication skills and proficiency in CRM tools. With competitive pay and an array of benefits, this role promises significant growth opportunities in a dynamic environment. Joining the team means being part of an award-winning workplace dedicated to employee development.