Junior Service Advisor/ Service Coordinator

Dilawri Group of Companies; Bolton; On-site; CAD 42,000 - 44,000; Full time

Job summary

Dilawri Group of Companies in Bolton, Ontario, is seeking a Junior Service Advisor/Coordinator at our Bolton Toyota location to join a customer‑focused service team. You will greet clients, schedule appointments, and coordinate vehicle service with the Service Advisors.

We value a strong customer service mindset, 1–2 years of related experience, and the ability to learn dealership systems quickly. The role offers competitive hourly pay and opportunities to grow within Canada's largest automotive

Qualifications

• 1–2 years of customer service and/or administrative experience, preferably in automotive settings.
• Ability to learn dealership systems and software quickly and accurately.
• Strong communication skills, both written and verbal, with a customer‑first mindset.

Responsibilities

• Greet customers, understand service needs, and assist with booking appointments.
• Manage inbound calls, texts, and emails while delivering professional service.
• Proactively contact customers about recommended maintenance and follow‑ups.
• Assist Service Advisors with repair orders, updates, and coordinating service.
• Communicate service recommendations clearly to customers.
• Build relationships with customers and dealership teams.
• Meet quality and performance benchmarks while delivering an exceptional experience.
• Other duties as assigned by management.

Skills

Customer service

Administrative tasks

Automotive experience

Communication skills

Multitasking

Computer skills

Education

High school diploma

Tools

Dealership software

Job description

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.

Discover how you can build your career with.

Dilawri Group in Ontario is looking for a Junior Service Advisor/ Coordinator to join the team at our Bolton Toyota location.

Pay Rate: $20-22/Hour

Responsibilities

• Greet customers, understand their service needs, and assist with booking appointments
• Manage inbound calls, texts, and emails while providing professional customer service
• Proactively contact customers regarding recommended maintenance, services, and appointments
• Assist Service Advisors with repair orders, customer updates, and coordinating vehicle service
• Communicate service recommendations and maintenance requirements clearly to customers
• Build strong relationships with customers and dealership teams
• Meet quality and performance benchmarks while delivering an exceptional customer experience
• Other duties as assigned by management

Qualifications

• 1-2 years of customer service, administrative, BDC, or automotive experience
• Previous automotive or dealership experience is an asset
• Strong customer service mindset with excellent written, phone, and digital communication skills
• Strong organizational and prioritization skills with the ability to multitask
• Positive, team-oriented attitude with a willingness to learn and grow
• Ability to remain organized and professional in a fast-paced environment
• Strong computer skills and ability to learn dealership systems and software
• High school diploma or equivalent

About Us

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.