BDC Appointment Coordinator

Dilawri Group of Companies; Regina; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Health & dental plans

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies in Regina, Canada, is hiring a BDC Appointment Coordinator to join our team. The successful candidate will coordinate appointments across multiple dealerships, ensure timely customer contact, and support service prospects and customers.

The role emphasizes strong customer service, data accuracy, and efficient use of service software. The position offers exposure to Canada's largest automotive group, with benefits and a collaborative culture.

Qualifications

• Customer service skills with a focus on telephone outreach.
• Clear, pleasant voice for calls and proactive follow-up with customers.
• Attention to detail to ensure accurate data entry across systems.
• Willingness and ability to learn multiple software applications.
• Experience in a service environment is considered an asset.

Responsibilities

• Coordinate appointments for multiple dealerships and service teams.
• Identify opportunities to grow service/customer care based on interactions.
• Maintain regular follow-up using various call types and scheduling software.
• Achieve a minimum of 75 service calls per day.

Skills

Customer service

Telephone communication

Attention to detail

Software learning

Exceptional customer service

Previous service experience

Job description

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with

Position Overview

We are looking for a BDC Appointment Coordinator to join our team at Dilawri Group of Companies - Regina. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Primary Duties And Responsibilities

• Responsible for appointment coordination for multiple dealerships, ensuring timely customer contact, service prospecting and assisting incoming service customers.
• Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.
• This role provides multiple levels of customer follow-up through several call types and software applications.
• 75+ Service calls minimum is required per day.

Qualifications Required

• Excel at customer service and enjoy contacting and assisting customers on the telephone.
• Clear and pleasant voice quality is required for telephone communication.
• Attention to detail to ensure all customer requests and information is correctly entered.
• Ability to learn multiple software applications.
• Focus on exceptional customer service.
• Previous service experience is considered an asset.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.