Auto Collision CSR — Client Care & Claims Specialist

CSN Collision; St. Catharines; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Overtime pay

Job summary

A leading collision repair company in Niagara Region is seeking a Customer Service Representative. The role involves greeting customers, maintaining updates on repair processes, and ensuring effective communication with clients and insurance companies. Ideal candidates should have experience in customer service, preferably in the automotive field, and possess strong organizational skills. This position offers a supportive environment with opportunities for growth.

Qualifications

• 3 to 5 Years experience in Customer service; Automotive experience is preferred.
• Working knowledge of the ARMS system, Mitchell, and Audatex required.
• Up to date WHMIS training, knowledge of Information Security PIPEDA.

Responsibilities

• Greet and process customers in person, on the phone, and electronically.
• Keep customers updated throughout the process of their repairs.
• Receive payments from customers, insurance companies, and third-party payors.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Conflict management

Education

3 to 5 Years experience in Customer service

Automotive experience

Valid driver's license

Tools

ARMS system

Mitchell

Audatex

Job description

A leading collision repair company in Niagara Region is seeking a Customer Service Representative. The role involves greeting customers, maintaining updates on repair processes, and ensuring effective communication with clients and insurance companies. Ideal candidates should have experience in customer service, preferably in the automotive field, and possess strong organizational skills. This position offers a supportive environment with opportunities for growth.