Associate Customer Service- Contract

Westlake Pipe & Fittings; Vaughan; Presencial; CAD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Westlake Pipe & Fittings in Canada seeks an Inside Sales/Customer Service professional to process and track customer orders received via phone, fax, EDI or mail. You will coordinate shipment schedules, respond to inquiries about shortages, overages and late deliveries, and maintain all documentation in line with SOX and internal policies.

You will input orders in JDE, manage pricing and terms, and work with Supply Chain to keep customers informed of status.

Formación

• 5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.

Responsabilidades

• Input orders in JDE with prices, terms, products, quantities and shipping details.
• Maintain order and backorder accuracy; update reasons for changes.
• Liaise with internal departments to communicate shipment schedules to customers.
• Ensure SOX-compliant documentation and file maintenance.
• Coordinate with Traffic for truck deliveries as needed.
• Update customers on order status and product knowledge; handle pricing inquiries.
• Assist with inventory counts and price book upkeep.
• Initiate outgoing calls to customers to grow weekly order file.

Conocimientos

Inside Sales/Customer Service

Educación

Post-secondary education in business management or equivalent

Herramientas

JDE

SAP

Descripción del empleo

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties And Responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

Education And Certifications

• 5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.