Associate Customer Service- Contract

Westlake Corporation; Vaughan; On-site; CAD 50,000 - 65,000; Full time

Job summary

Westlake Chemical in Vaughan, Canada, is seeking an Inside Sales/Customer Service professional to join our team. You will process orders in JDE, coordinate delivery dates, respond to inquiries, and support SOX compliant processes.

Requires 5-7 years in manufacturing, strong ERP skills (JDE/SAP), and excellent communication. We offer an equal opportunity environment with opportunities for growth within the company.

Qualifications

• 5-7 years of Inside Sales/Customer Service experience in manufacturing.
• Post-secondary education in business management or equivalent.
• Experience with JDE or SAP ERP systems.
• Equal Opportunity Employer.

Responsibilities

• Process and track orders in JDE; manage prices, terms, ship-to details.
• Communicate shipment schedules to customers and coordinate with internal teams.
• Handle all customer inquiries by phone, fax, email regarding shipments and issues.
• Maintain SOX compliance and accurate customer files.
• Coordinate price updates and upkeep price books.

Skills

Inside Sales

Customer Service

ERP Systems

Communication

Education

Business management degree

Tools

JDE

SAP

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.Position Summary:Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.Duties and Responsibilities:Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.Participates with Customer Service Team to maintain call service standardsEnsures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.May coordinate truck delivers at certain locations with Traffic department.Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order statusParticipates in inventory counts as required.Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.Education and Certifications:5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment.Post-secondary education in business management or equivalent field of study preferred.JDE or other mainline ERP such as SAP.Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.