Assistant Store Manager | Upper Canada Mall | $60,000

Michael Hill; Newmarket; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Tiered commission

Product training

Health & dental

Employee pricing

Career development

Mentorship

Awards & events

Flexible scheduling

Job summary

Michael Hill in Newmarket, Ontario, located at Upper Canada Mall, seeks an Assistant Store Manager to lead a high-performing team and deliver exceptional customer experiences while driving sales results. Join a premium jewellery brand with a global footprint, offering dedicated training, a commission structure, and development opportunities in a diverse, inclusive environment.

If you are a customer-centric leader with coaching skills and a track record of meeting KPIs, apply to grow with Michael

Qualifications

• Proven ability to deliver results in a highly driven sales environment with KPI focus.
• Confident in overseeing store operations alongside the Store Manager.
• Customer-centric with ability to manage multiple client relationships.
• Effective coach who can improve team performance and foster motivation.
• Desire to provide outstanding experience for customers and team members.

Responsibilities

• Assist Store Manager in daily store operations and lead the sales team.
• Deliver premium customer experiences and drive sales results.
• Mentor staff and support scheduling and coverage.
• Contribute to a positive, high-performing store culture.

Skills

Sales leadership

Customer service

KPI awareness

Store operations

Coaching

Job description

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia.

Ready to take the next step in your retail leadership career? Join Michael Hill at Upper Canada Mall as an Assistant Store Manager and inspire a high-performing team while delivering exceptional customer experiences and driving sales results.

Location: Newmarket, L3Y 7M2

What can we offer you?

• A tiered commission structure, where the more you sell the more you earn
• Dedicated training programs to set you up for success by building product knowledge
• Enjoy a competitive extended benefits package including health, dental and employee assistance program
• Exclusive Team Member Pricing
• You will have access to a dedicated training and development programs to set you up for success and enable career growth
• You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders
• Reward and recognition and celebration of your success through awards nights and team events
• You will enjoy great work life balance by knowing your schedule 4 weeks in advance

More about you

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs
• Confidence to oversee store operations alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store
• A desire to provide an outstanding experience for both customers and team members
• Supporting the visions and goals of the business

About this role

The Assistant Manager position at Michael Hill Upper Canada is an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career.

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect.

You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.

Join our team. We look forward to reviewing your application.

Requests for accommodation can be made at any stage of the recruitment process.

This is an active vacancy, and we use AI- assisted tools to help assess applications based on job-related criteria.

Michael Hill is certified by the Responsible Jewellery Council