Assistant Store Manager | Markville | $62,500

Michael Hill; Markham; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Tiered commission

Training programs

Health & dental benefits

Employee assistance program

Team member pricing

Career development

Mentorship from leaders

Awards & events

4 weeks scheduling

Job summary

Michael Hill Markville is seeking an Assistant Store Manager to lead a high-performing retail team and drive sales in a premium jewellery environment. You will coach staff, oversee store operations in the Store Manager's absence, and ensure exceptional customer experiences that build loyalty.

Join a heritage brand committed to sustainability and competitive benefits, with a structured training program, scheduling visibility, and opportunities for career growth within our international network.

Qualifications

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs.
• Confidence to oversee store operations alongside and in the absence of the Store Manager.
• Customer-centric focus with the ability to maintain multiple client relationships in a fast-paced environment.
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store.
• A desire to provide an outstanding experience for both customers and team members.
• Supporting the visions and goals of the business.

Responsibilities

• Lead and inspire a high-performing team at Michael Hill Markville.
• Oversee store operations in the Store Manager's absence.
• Support sales success and deliver exceptional customer experiences.
• Help drive store performance in a people-focused retail environment.

Skills

Sales performance

Customer relationship

Coaching / Mentoring

Communication skills

Job description

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia.

Lead and inspire a high-performing team at Michael Hill Markville as an Assistant Store Manager. Support sales success, deliver exceptional customer experiences, and help drive store performance in a people-focused retail environment.

Location: Markham, L3P 3M2

What can we offer you?

• A tiered commission structure, where the more you sell the more you earn
• Dedicated training programs to set you up for success by building product knowledge
• Enjoy a competitive extended benefits package including health, dental and employee assistance program
• Exclusive Team Member Pricing
• You will have access to a dedicated training and development programs to set you up for success and enable career growth
• You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders
• Reward and recognition and celebration of your success through awards nights and team events
• You will enjoy great work life balance by knowing your schedule 4 weeks in advance

More about you

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs
• Confidence to oversee store operations alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store
• A desire to provide an outstanding experience for both customers and team members
• Supporting the visions and goals of the business

About this role

The Assistant Manager position at Michael Hill Markville is an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career.

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect.

You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.

Requests for accommodation can be made at any stage of the recruitment process.

This is an activevacancy, and we use AI- assisted tools to help assess applications based on job-related criteria.

Michael Hill is certified by the Responsible Jewellery Council