Assistant Store Manager at Michael Hill

Michael Hill; Grande Prairie; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Tiered commission

Product training

Health/dental benefits

Employee assistance program

Team member pricing

Mentorship by retail leaders

Awards & events

Schedule 4 weeks in advance

Job summary

Michael Hill in Grande Prairie, AB, is seeking an Assistant Store Manager to lead store operations and drive strong sales in a premium jewellery environment. You will mentor staff, deliver outstanding customer service, and support company goals while maintaining a focused, customer-centric approach.

The role emphasizes leadership, KPIs, and a proactive approach to growth, with structured training and a collaborative team culture.

Qualifications

• Proven ability to deliver results in a driven sales environment with KPI focus.

Responsibilities

• Oversee store operations in the absence of the Store Manager.
• Deliver exceptional customer experiences and manage multiple client relationships.
• Coach and develop team members to improve performance and culture.
• Support the business goals and sustainability commitments in daily operations.

Skills

Sales KPI focus

Store operations

Customer relationships

Coaching

Customer experience

Business alignment

Job description

Assistant Store Manager at Michael Hill in Grande Prairie, AB, CA. This Full time on site position offers great opportunities for career growth. We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia. Ready to take the next step in your retail leadership career? As Assistant Store Manager at Michael Hill Prairie Mall, you'll build your leadership skills, drive exceptional customer experiences, and make a meaningful impact in a supportive and growth-focused environment

Location: Grande Prairie, T8V 3Y2

What can we offer you?

• A tiered commission structure, where the more you sell the more you earn
• Dedicated training programs to set you up for success by building product knowledge
• Enjoy a competitive extended benefits package including health, dental and employee assistance program
• Exclusive Team Member Pricing
• You will have access to a dedicated training and development programs to set you up for success and enable career growth
• You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders
• Reward and recognition and celebration of your success through awards nights and team events
• You will enjoy great work life balance by knowing your schedule 4 weeks in advance

More about you

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs
• Confidence to oversee store operations alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store
• A desire to provide an outstanding experience for both customers and team members
• Supporting the visions and goals of the business

About this role

The Assistant Manager position at Michael Hill Prairie Mall is an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career.

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves.

Here, you will be treated with dignity and respect.

You will also be joining a renowned, international jeweller with a proud heritage since 1979.

Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.

Join our team.

Requests for accommodation can be made at any stage of the recruitment process.

This is an active vacancy, and we use AI- assisted tools to help assess applications based on job-related criteria.

Michael Hill is certified by the Responsible Jewellery Council