Assistant Store Manager

Michael Hill; Newmarket; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Tiered commission structure

Dedicated training programs

Extended benefits package (health, pre

Job summary

Michael Hill is seeking an Assistant Store Manager for Upper Canada Mall in Newmarket, Ontario. You will lead a high-performing team, deliver outstanding customer experiences, and drive sales results in a premium jewellery environment.

You will benefit from tiered commission, dedicated training, extended benefits, employee pricing, and structured development programs that support career growth and work-life balance.

Qualifications

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs.
• Confidence to oversee store operations alongside and in the absence of the Store Manager.
• A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment.
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store.
• A desire to provide an outstanding experience for both customers and team members.
• Supporting the visions and goals of the business.

Responsibilities

• Assist the Store Manager in daily retail operations.
• Lead and coach team to deliver exceptional customer experiences.
• Drive sales results and monitor KPIs.
• Foster an inclusive, high-performing store culture.
• Plan schedules to maintain work-life balance for staff.

Skills

KPIs

Store operations

Customer focus

Coaching

Customer experience

Business alignment

Job description

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia.

Ready to take the next step in your retail leadership career? Join Michael Hill at Upper Canada Mall as an Assistant Store Manager and inspire a high-performing team while delivering exceptional customer experiences and driving sales results.

Location: Newmarket, L3Y 7M2

What can we offer you?

• A tiered commission structure, where the more you sell the more you earn
• Dedicated training programs to set you up for success by building product knowledge
• Enjoy a competitive extended benefits package including health, dental and employee assistance program
• Exclusive Team Member Pricing
• You will have access to a dedicated training and development programs to set you up for success and enable career growth
• You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders
• Reward and recognition and celebration of your success through awards nights and team events
• You will enjoy great work life balance by knowing your schedule 4 weeks in advance

More about you

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs
• Confidence to oversee store operations alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store
• A desire to provide an outstanding experience for both customers and team members
• Supporting the visions and goals of the business

About this role

The Assistant Manager position at Michael Hill Upper Canadais an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career.

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect.

You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.

Join our team. We look forward to reviewing your application.

Requests for accommodation can be made at any stage of the recruitment process.

This is an activevacancy, and we use AI- assisted tools to help assess applications based on job-related criteria.

Michael Hill is certified by the Responsible Jewellery Council