Assistant Store Manager | Vancouver and Lower Mainland, BC

Michael Hill; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Tiered commission

Training programs

Health & dental benefits

Employee pricing

Career development

Mentorship

Awards & events

Advanced scheduling

Job summary

Michael Hill in Vancouver is seeking a dynamic Assistant Store Manager to lead a high-performing sales team and deliver outstanding customer experiences. You will report to the Store Manager, coach staff, drive store KPIs, and ensure a seamless operation while upholding the brand’s premium standards.

The role includes overseeing daily store activities, managing client relationships, and participating in product training.

Qualifications

• Proven ability to deliver results in a high-velocity sales environment.
• Confident in overseeing store operations with the Store Manager absent.
• Customer-centric mindset with ability to manage multiple client relationships.
• Effective coach capable of improving team performance and culture.

Responsibilities

• Lead and mentor a high-performing sales team on a daily basis.
• Drive store KPIs and sales targets through exceptional customer service.
• Oversee store operations in collaboration with the Store Manager.
• Foster a positive, inclusive team environment and deliver premium customer experiences.

Skills

Sales leadership

Customer focus

Coaching

Store operations

Relationship building

Job description

Michael Hill is a market leading, premium jewellery brand, operating a network of stores across Australia, New Zealand and Canada. Working with Michael Hill as a valued Assistant Store Manager you’ll be helping our customers mark life’s most special moments.
We are seeking dynamic, customer-focused, and sales-driven Assistant Store Managers to join our Michael Hill teams in the Vancouver and Lower Mainland area. Working closely with the Store Manager, you will inspire your team as a coach and leader, driving sales, delivering exceptional service, and being part of the people behind the moments that matter, creating lasting memories for our customers.

What can we offer you?

• A tiered commission structure, where the more you sell the more you earn
• Dedicated training programs to set you up for success by building product knowledge
• Enjoy a competitive extended benefits package including health, dental and employee assistance program
• Exclusive Team Member Pricing
• You will have access to a dedicated training and development programs to set you up for success and enable career growth
• You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders
• Reward and recognition and celebration of your success through awards nights and team events
• You will enjoy great work life balance by knowing your schedule 4 weeks in advance
• The Salary range for this position is between $50,000-$60,000 based on relevant experience
  

More About You

• Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs
• Confidence to oversee store operations alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment
• Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store
• A desire to provide an outstanding experience for both customers and team members
• Supporting the visions and goals of the business

About This Role

This Assistant Manager position is an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career.
We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect.
You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.
Join our team. We look forward to reviewing your application. If we think you would be a great fit, we will invite you to complete an online assessment and take it from there.
Requests for accommodation can be made at any stage of the recruitment process.