Chocolate Shop Assistant Manager — Lead Service & Growth

Lindt; Delta; Hybrid; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt Canada is seeking an Assistant Store Manager for our Tsawwassen Mills Lindt Chocolate Shop. The ideal candidate will drive daily shop operations, support sales growth, and uphold outstanding customer service standards.

We value candidates with post-secondary education, 5+ years in retail with supervisory experience, inventory control expertise, and a passion for chocolate. Hospitality experience is a plus; MS Office skills are expected. Competitive CAD salary with bonus.

Qualifications

• Post-secondary education
• Minimum of five years of experience in retail sales, including management or supervisory experience
• Experience in inventory control and order management
• 1 to 2 years of experience in a retail management role with 2 to 5 years of overall retail experience
• Previous experience in the hospitality or restaurant industry, preferred
• Knowledge of barista work and gelato or ice cream products, an asset
• Previous experience in merchandising or visual presentation
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Excellent customer service and sales skills
• Strong oral and written communication skills
• Strong computer proficiency in MS Office
• Demonstrated ability to go above and beyond to deliver exceptional customer service
• Passion for chocolate

Responsibilities

• Assist with the management of the daily operations of the Lindt Chocolate Shop
• Support the generation and growth of corporate sales
• Uphold the values of exemplary customer service by modeling appropriate behaviours and establishing clear service standards
• Monitor sales performance and labour requirements daily to maximize store profitability without compromising customer service
• Assist with recruitment activities including interviewing and hiring Retail Sales Associates
• Supervise store employees to maximize customer service, sales, and profitability
• Support training on sales techniques and product knowledge
• Order merchandise and supplies in a timely manner with a focus on inventory management and loss prevention
• Reconcile daily cash with sales receipts and complete daily paperwork, payroll, accounting, and store administration tasks
• Develop and apply in-depth knowledge of products and sales data to achieve sales targets while controlling expenses
• Support ongoing performance management, including assisting with employee performance reviews
• Maintain store merchandising presentation in line with company standards
• Maintain high standards for cleanliness and food and product safety
• Manage cash handling, inventory ordering, and related retail administrative duties

Skills

Communication skills

Sales and merchandising

Customer service

Staff management

Education

Post-secondary education

Tools

MS Office

Job description

Lindt Canada is seeking an Assistant Store Manager for our Tsawwassen Mills Lindt Chocolate Shop. The ideal candidate will drive daily shop operations, support sales growth, and uphold outstanding customer service standards.

We value candidates with post-secondary education, 5+ years in retail with supervisory experience, inventory control expertise, and a passion for chocolate. Hospitality experience is a plus; MS Office skills are expected. Competitive CAD salary with bonus.