Assistant Store Manager - Pacific Center

Mackage; Vancouver; On-site; CAD 80,000 - 105,000; Full time

Job summary

Mackage in Vancouver seeks a Store Manager to lead daily operations, sales leadership and client experience. You will drive KPIs, mentor the team, and uphold brand standards across front and back of house.

Leveraging CRM, you will grow the client base, coordinate with HQ, and ensure a high-performance, service-driven environment in a luxury fashion setting.

Qualifications

• Minimum five years in fashion luxury retail; at least two years in a management role.
• Exemplary selling and customer service skills.
• Strong leadership and communication abilities.
• Multilingual is a plus.
• Knowledge of MS Office and POS systems.

Responsibilities

• Maximize store sales and KPIs to meet targets.
• Motivate teams to deliver exceptional customer service.
• Collaborate with management and HQ on performance plans.
• Oversee operations including reports, scheduling and payroll.
• Recruit, hire and develop store staff.
• Ensure store policies and standards are maintained.
• Manage client engagement and CRM growth.
• Handle customer inquiries and returns.

Skills

Leadership

Communication

Sales

Customer Service

Multilingual

Tools

POS systems

MS Office

Job description

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively. Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills. Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen. Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.